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Lean Six Sigma is a well-known collection of business improvement methods. Apply these same tools to create recipient-friendly emails. Apply Lean principles to emails. ¿ The toolkit for clarity - how to eliminate wasted words. ¿ Subject lines and signatures - how to make them great. ¿ The postcard principle - how much and how little. ¿ Being kind with attachments - how to be a great net citizen.