Main description:
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context.
The book:
- tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development
- systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint
- analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry
Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA.
- Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
- Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
- International case studies
Review quote:
"This book addresses many crucial and challenging issues in the development of airports. It does so in a way which is both authoritative and accessible to a broad range of readers. It is admirably lucid and yet at the same time takes the reader quite a long way into the problems involved in managing airports. The comparisons presented are especially useful."
Pat Hanlon, Senior Lecturer, University of Birmingham, UK.
"This book addresses the key management issues
facing airport companies today; it is both comprehensive and readable"
Stuart Condie, Director of Economics and Regulation, BAA plc, UK.
"This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners."
Dr Andreas Papatheodorou, School of Management, University of Surrey.
"An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text."
Professor Brian Graham, School of Environmental Studies, University of Ulster
"Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry."
John Burke, Chief Executive, Aer Rianta
"This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector."
Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management
"Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis."
Geoff Muirhead, Chief Executive, Manchester Airport
"Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike."
Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.
Table of contents:
Introduction; The changing nature of airports; Airport economics and performance benchmarking; Service quality and its measurement; The airport-airline relationship; The provision of commercial facilities; The role of airport marketing; The economic impact of airports; The environmental impacts of airports; Future prospects.
Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, Managing Airports, second edition, provides an innovative insight into the processes behind running a successful airport. It contains examples and case studies from airports all over the world to aid understanding of the key topic areas and to place them in a practical context.
The book:
- tackles the key airport management issues related to economic performance, marketing and service provision within the context of the industry's wider development
- systematically considers the impact that airports have on the surrounding community, from both an environmental and economic viewpoint
- analyses the contemporary trends towards privatization and globalization that are fundamentally changing the nature of the industry
Accessible and up-to-date, Managing Airports second edition, is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Airport case studies include those from BAA, Vienna, Aer Rianta, Amsterdam, Australia and the USA.
- Revised second edition which reflect huge changes in airports management today in the light of disasters such as 9/11
- Comprehensive text which considers all the key economic, marketing and planning issues related to airport management
- International case studies
Review quote:
"This book addresses many crucial and challenging issues in the development of airports. It does so in a way which is both authoritative and accessible to a broad range of readers. It is admirably lucid and yet at the same time takes the reader quite a long way into the problems involved in managing airports. The comparisons presented are especially useful."
Pat Hanlon, Senior Lecturer, University of Birmingham, UK.
"This book addresses the key management issues
facing airport companies today; it is both comprehensive and readable"
Stuart Condie, Director of Economics and Regulation, BAA plc, UK.
"This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners."
Dr Andreas Papatheodorou, School of Management, University of Surrey.
"An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text."
Professor Brian Graham, School of Environmental Studies, University of Ulster
"Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry."
John Burke, Chief Executive, Aer Rianta
"This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector."
Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management
"Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis."
Geoff Muirhead, Chief Executive, Manchester Airport
"Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike."
Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.
Table of contents:
Introduction; The changing nature of airports; Airport economics and performance benchmarking; Service quality and its measurement; The airport-airline relationship; The provision of commercial facilities; The role of airport marketing; The economic impact of airports; The environmental impacts of airports; Future prospects.
"This book addresses many crucial and challenging issues in the development of airports. It does so in a way which is both authoritative and accessible to a broad range of readers. It is admirably lucid and yet at the same time takes the reader quite a long way into the problems involved in managing airports. The comparisons presented are especially useful."
Pat Hanlon, Senior Lecturer, University of Birmingham, UK.
"This book addresses the key management issues
facing airport companies today; it is both comprehensive and readable"
Stuart Condie, Director of Economics and Regulation, BAA plc, UK.
"This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners."
Dr Andreas Papatheodorou, School of Management, University of Surrey.
"An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text."
Professor Brian Graham, School of Environmental Studies, University of Ulster
"Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry."
John Burke, Chief Executive, Aer Rianta
"This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector."
Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management
"Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis."
Geoff Muirhead, Chief Executive, Manchester Airport
"Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike."
Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.
Pat Hanlon, Senior Lecturer, University of Birmingham, UK.
"This book addresses the key management issues
facing airport companies today; it is both comprehensive and readable"
Stuart Condie, Director of Economics and Regulation, BAA plc, UK.
"This second edition of Dr Graham's book offers an updated, comprehensive and thorough analysis of the major challenges faced by the airport industry post-11 September. A stimulating read for students and practitioners."
Dr Andreas Papatheodorou, School of Management, University of Surrey.
"An incisive, timely, flawlessly organised and impeccably researched examination of the global airport industry. Ideal for professionals and students alike ... this book integrates all the key issues concerning airport management into one accessible text."
Professor Brian Graham, School of Environmental Studies, University of Ulster
"Essential reading for anyone who is interested in having a comprehensive overview of the issues involved in managing airports at a time of great change in the industry."
John Burke, Chief Executive, Aer Rianta
"This is a comprehensive international analysis of airports in an era of competition, privatization and environmental concern. Dr Graham's book is invaluable to the airport manager and the economic analyst in assessing rapid change in the airport sector."
Dr Sean Barrett, Senior Lecturer, Trinity College Dublin, and member of the editorial board of the Journal of Air Transport Management
"Managing airports has grown as a discipline from the operational to a much more sophisticated approach, with the need for airports to develop in a sustainable way whilst delivering economic and business growth. Anne Graham's book is a very comprehensive analysis."
Geoff Muirhead, Chief Executive, Manchester Airport
"Dr Anne Graham MTS has generated one of the most interesting books in airport management. 'Managing Airports' is the first book that provides an accessible but comprehensive account of key airport management issues. ... 'Managing Airports' provides a comprehensive in-depth study of the modern international airport industry and should be read by practitioners, academics and students of transportation, tourism and planning alike."
Dr Dimitrios Buhalis FTS, University of Surrey - Tourism, Issue 111, Winter 2001.