Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
David Liddle is the CEO of the TCM Group, founding editor of The People Leader Magazine and president of the People and Culture Association. For over twenty years, David Liddle and his team have been delivering award winning people, culture and leadership programmes for organizations across the globe. Based in London, UK, in 2025 he was recognised as the Most Influential HR Thinker by HR Magazine, and he is a member of the Thinkers50 Radar. He is a proud Fellow of the Institute of Leadership and the RSA. In 2025, he was also awarded the prestigious Consultant of the Year Award at the Consultancy Awards. He is author of Managing Conflict and Transformational Culture, both of which are published by Kogan Page.
Inhaltsangabe
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826
