Managing IT Performance to Create Business Value - Keyes, Jessica
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There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. This book is about pushing the performance of the automation and maintenance of these processes in the right direction. It thoroughly explains the concepts behind performance management and measurement from an IT perspective. In addition, it provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management.…mehr

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Produktbeschreibung
There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. This book is about pushing the performance of the automation and maintenance of these processes in the right direction. It thoroughly explains the concepts behind performance management and measurement from an IT perspective. In addition, it provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management.
Autorenporträt
Jessica Keyes is the former president of New Art Technologies, Inc., a high-technology and management consultancy and development firm started in New York in 1989. Prior to founding New Art, Keyes was managing director of R&D for the New York Stock Exchange and has been an officer with Swiss Bank Co. and Banker's Trust, both in New York City. She earned a master's of business administration from New York University and a doctorate in management. A noted columnist and correspondent, Keyes is the author of more than 200 published articles and more than 25 books. She also is a frequent keynote speaker. She is currently a professor at both the University of Liverpool and University of Phoenix.