Measuring Patient Experience in Healthcare - Godovykh, Maksim
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Patient experience is a cornerstone of modern healthcare, shaping satisfaction, trust, and clinical outcomes. Measuring Patient Experience in Healthcare provides a comprehensive guide to understanding, assessing, and improving this multidimensional concept. The book explores the drivers of patient experience, from communication and environment to organizational culture, and examines cutting-edge measurement tools such as surveys, real-time feedback, and AI-driven sentiment analysis. It also highlights innovative strategies for embedding patient-centered practices into healthcare systems,…mehr

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Produktbeschreibung
Patient experience is a cornerstone of modern healthcare, shaping satisfaction, trust, and clinical outcomes. Measuring Patient Experience in Healthcare provides a comprehensive guide to understanding, assessing, and improving this multidimensional concept. The book explores the drivers of patient experience, from communication and environment to organizational culture, and examines cutting-edge measurement tools such as surveys, real-time feedback, and AI-driven sentiment analysis. It also highlights innovative strategies for embedding patient-centered practices into healthcare systems, fostering collaboration, and sustaining improvements. Through practical insights and real-world case studies, this book equips healthcare professionals with the tools to deliver exceptional, patient-centered care. Combining theory and application, it offers a roadmap for creating systems that prioritize compassion, innovation, and measurable outcomes.
Autorenporträt
Dr. Maksim Godovykh has had the privilege of working with thousands of innovators, researchers, investors, and other stakeholders while leading government innovation programs, establishing innovation centers, incubators, technoparks, and venture funds, and spearheading transformative initiatives. His work extended beyond leadership to his own research projects, where he continued to advance progress and discovery. His research has been published in leading international journals and featured in books, encyclopedias, industry magazines, and news media. He has developed multiple governmental programs and organized more than a hundred conferences, forums, conventions, trade shows, and other high-impact events. Maksim is passionate about developing projects that serve industry, governments, researchers, and other stakeholders, with a particular focus on empowering younger generations. He believes that even the most profound knowledge must be transformed into action to inspire others, foster growth, and drive meaningful change.