Tony Whatling

Mediation Skills and Strategies

A Practical Guide

• Broschiertes Buch

Produktbeschreibung

A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.

Produktdetails

• Verlag: Jessica Kingsley Publishers
• Seitenzahl: 176
• Erscheinungstermin: 15. April 2012
• Englisch
• Abmessung: 216mm x 136mm x 12mm
• Gewicht: 238g
• ISBN-13: 9781849052993
• ISBN-10: 1849052999
• Artikelnr.: 34674069

Autorenporträt

Tony Whatling

Inhaltsangabe

Introduction. 1. Mediation, Alternative Dispute Resolution and some
essential principles defined. 2. Listening skills. 3. Questioning skills.
4. Providing a mirror to the client. 5. Some more advanced level
strategies. 6. Managing high conflict and emotion. 7. Responding to
difficult questions and behaviour. References. Index.