In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management-without a roadmap, training, or support.
In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management-without a roadmap, training, or support.
Thomas E. Armstrong is an IT executive specializing in business transformation, digital innovation, and enterprise architecture. With leadership roles spanning global firms like Deloitte, IBM, and PwC, he has helped top organizations streamline operations, enhance customer experiences, and drive strategic growth. Currently the Director of Strategy and Enterprise Architecture for the State of Connecticut, Tom also teaches IT at the graduate level. He holds degrees from Georgetown, Quinnipiac, and Fairfield University, along with certifications in cloud computing, IT service management, and enterprise architecture. When he's not tackling complex IT challenges, Tom enjoys life in Connecticut with his golden retriever, Doug.
Inhaltsangabe
: The Awkward Silence Part One: Members Chapter 1 Brilliant at the Basics Chapter 2 Feedback Chapter 3 Recruiting and Hiring Chapter 4 Onboarding Chapter 5 Retention Chapter 6 Managing Peers Chapter 7 Managing Your Boss Chapter 8 Managing Technical Talent Part Two: Methods Chapter 9 Project Management Chapter 10 Change Management Chapter 11 Risk and Security Chapter 12 Emerging Technology Part Three: Measures Chapter 13 Measuring the Value of IT Chapter 14 What Gets Measured Chapter 15 Financial Measures Chapter 16 Technical Measures Chapter 17 Improving Measures Epilogue - The Fourth M: Mastery Back Matter
