This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.
This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.
David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).
Inhaltsangabe
Acknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.
Acknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.
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