My Call Center Business - Mandeng Bitom, Samuel
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From his long African journey to the Moroccan call center, Samuel sincerely recounts the story of his conversion to a profession that is little-known to many, but full of promise: the call center. Through his personal story and ten years' experience, he reveals the realities of this demanding sector, its codes, tools and keys to excellence. From the fear of the first call to reaching positions of responsibility, the author shares his miseries, his triumphs, and above all a message of hope.An inspiring testimonial and practical guide for all those who wish to flourish in this profession.

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Produktbeschreibung
From his long African journey to the Moroccan call center, Samuel sincerely recounts the story of his conversion to a profession that is little-known to many, but full of promise: the call center. Through his personal story and ten years' experience, he reveals the realities of this demanding sector, its codes, tools and keys to excellence. From the fear of the first call to reaching positions of responsibility, the author shares his miseries, his triumphs, and above all a message of hope.An inspiring testimonial and practical guide for all those who wish to flourish in this profession.
Autorenporträt
Mandeng Bitom Samuel, Kameruner, geboren 1986, lebt seit 2012 in Marokko. Als Telefonberater, Autor und Musiker setzt er sich vehement für die Solidarität innerhalb der Gemeinschaft der Subsahara-Staaten ein. Sein Buch Mon métier: Le Centre d'Appel zeichnet seinen Weg nach und bietet einen Leitfaden für den Erfolg in diesem Bereich.