Keith Fletcher

Negotiation for Health and Social Service Professionals

• Broschiertes Buch

Produktbeschreibung

We all negotiate every day, professionally and socially, yet few of us have had any training in how to do so more effectively. For professionals in health, social care and children's services, an ability to negotiate successfully is vital. Commissioning, contracting and negotiating new partnerships for delivering better services are now part of everyday life. Arguing that in the health and social services a different, less aggressive approach is required to that advocated by negotiators in the commercial sectors, Keith Fletcher explains how to prepare for and deal with negotiation situations more confidently so that settlements can be reached which satisfy all parties.

Produktdetails

• Verlag: Jessica Kingsley Publishers, Ltd
• Seitenzahl: 152
• Erscheinungstermin: 1. Januar 1998
• Englisch
• Abmessung: 234mm x 156mm x 8mm
• Gewicht: 243g
• ISBN-13: 9781853025495
• ISBN-10: 1853025496
• Artikelnr.: 21269024

Autorenporträt

Keith Fletcher has spent much of the past few years working with 'failing' authorities with problems caused by ineffective or non-existent collaboration arrangements. He has helped them to identify strategies and build effective partnerships. He was formerly Deputy Chief Inspector in the Social Services Directorate, Wales, trained as a social worker and his professional background is in government social services. He has previously written several books on children's, health and social services.

Inhaltsangabe

Foreword. 1. An Introduction. 2. Preparing to Negotiate. 3. The Context:
People. 4. The Context: Organisations. 5. Strategy and Tactics. 6.
Negotiation is People Talking. 7. Opportunities and Disasters. 8. The NHS
and Social Services. 9. A Common Agenda, A Different Language. 10.
Exercises in Negotiation. 11. Key Learning Points.