OUT CARE THE COMPETITION - Richard, Emmanuel; Serbin Hopkins, Diane
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The new business book, Out Care the Competition introduces an easy to understand and apply model for companies of any size and any industry to take a fresh look at strategy and culture to enhance results. The C.A.R.E. model designed by customer experience experts Emmanuel Richard and Diane Serbin Hopkins highlights four key priorities that when pursued concurrently, support engaged staff and customers, a trusted reputation and financial strength. Out Care the Competition offers several concepts to illustrate the potential impact of the C.A.R.E. model. The book is designed to help teams focus…mehr

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Produktbeschreibung
The new business book, Out Care the Competition introduces an easy to understand and apply model for companies of any size and any industry to take a fresh look at strategy and culture to enhance results. The C.A.R.E. model designed by customer experience experts Emmanuel Richard and Diane Serbin Hopkins highlights four key priorities that when pursued concurrently, support engaged staff and customers, a trusted reputation and financial strength. Out Care the Competition offers several concepts to illustrate the potential impact of the C.A.R.E. model. The book is designed to help teams focus on sustained relevancy for customers, pride and ownership within the workforce and creation of hard-to-copy differentiated experiences that create many competitive advantages.
Autorenporträt
Emmanuel Richard is the CEO and founder of Extens Consulting. He is an engineer graduated from Telecom Paris in France, whose career has been dedicated to transformation of organizations through digitization combined to human soft skills. He has built an extensive expertise in customer experience in BtoB and BtoC european industries, and is a designer of the C2ES(TM) index, the Customer Employee Easy Score.His passion for the field of Customer and Employee Experience has driven him to imagine new concepts and methods to prepare executive leaders to stand out from international competition.