This accessible and practical book assists business owners, managers and leaders in effectively navigating conflict management within the work environment.
This accessible and practical book assists business owners, managers and leaders in effectively navigating conflict management within the work environment.
Suzanna Tan is an accredited executive coach with over 15 years of in-house and freelance private and public sector work developing leaders through coaching and training. She also has 25 years of experience in the finance sector working across virtual teams, in a matrix environment, and in various business unit functions.
Inhaltsangabe
Part 1 1 Conflict is normal 2 Useful tools Part 2 3 You and yourself 4 You and another 5 You and others 6 Organisational conflict Part 3 7 How coaching can help 8 How mentors and sponsors can help 9 How mediation can help 10 When more formal processes are required Summary
Part 1 1 Conflict is normal 2 Useful tools Part 2 3 You and yourself 4 You and another 5 You and others 6 Organisational conflict Part 3 7 How coaching can help 8 How mentors and sponsors can help 9 How mediation can help 10 When more formal processes are required Summary
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