Introduction 1 I Recovering Our Past 1 Seeking to Understand Knowledge in Organizations 15 2 The History of Knowledge Audits 23 II Speaking Clearly about Audits 3 What is an Audit? A Definitional Approach 31 4 What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach 43 5 What Are We Auditing? 63 III Drivers and Motivations 6 What Stimulated the Emergence of Knowledge-Related Audits? 77 7 Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits 101 8 Authority Envy: Assessment Audits and Standards in Communication and Information Audits 127 9 The Battle for Standards in Knowledge Management 145 IV Speaking Clearly about Knowledge 10 Risky Metaphors 185 11 The Syllepsis Trap: When Choice of Language Becomes Problematic 191 12 The Language of Value: Assets and Capital 203 13 The Language of Value: Resources 227 14 Ascribing Value to Knowledge and the Implications for Influence and Control 245 15 The Inventory Audit: Auditing Knowledge Stocks 253 16 Unhelpful Dualisms: The Personal-Collective Dualism 261 17 Unhelpful Dualisms: The Tacit-Explicit Dualism 283 18 Typologies of Personal Knowledge 293 19 Typologies of Organizational Knowledge 301 20 Toward Integration: Typologies of Functional Knowledge 331 21 Conclusion: Possibilities 347 References 355 Index 393
Introduction 1 I Recovering Our Past 1 Seeking to Understand Knowledge in Organizations 15 2 The History of Knowledge Audits 23 II Speaking Clearly about Audits 3 What is an Audit? A Definitional Approach 31 4 What Kind of Audit Is a Knowledge Audit? A Naturalistic Approach 43 5 What Are We Auditing? 63 III Drivers and Motivations 6 What Stimulated the Emergence of Knowledge-Related Audits? 77 7 Beginnings and Improvisations: Discovery Review, Inventory, and Participative Goal-Setting Audits 101 8 Authority Envy: Assessment Audits and Standards in Communication and Information Audits 127 9 The Battle for Standards in Knowledge Management 145 IV Speaking Clearly about Knowledge 10 Risky Metaphors 185 11 The Syllepsis Trap: When Choice of Language Becomes Problematic 191 12 The Language of Value: Assets and Capital 203 13 The Language of Value: Resources 227 14 Ascribing Value to Knowledge and the Implications for Influence and Control 245 15 The Inventory Audit: Auditing Knowledge Stocks 253 16 Unhelpful Dualisms: The Personal-Collective Dualism 261 17 Unhelpful Dualisms: The Tacit-Explicit Dualism 283 18 Typologies of Personal Knowledge 293 19 Typologies of Organizational Knowledge 301 20 Toward Integration: Typologies of Functional Knowledge 331 21 Conclusion: Possibilities 347 References 355 Index 393
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