Coach Individuals, Teams, and Organizations to Greater Success with Agile As Agilists work to increase an organization's Agility, they will run into major obstacles with mindset shifts, moving to self-organization, and organizational adoption. Over the past decade, more Agilists have been using Professional Coaching to help individuals, teams, and the organization as a whole uncover these obstacles and move forward faster. In Professional Coaching for Agilists, Damon Poole and Gillian Lee draw on their experience with thousands of Agile coaches and practitioners to show you how to use…mehr
Coach Individuals, Teams, and Organizations to Greater Success with Agile As Agilists work to increase an organization's Agility, they will run into major obstacles with mindset shifts, moving to self-organization, and organizational adoption. Over the past decade, more Agilists have been using Professional Coaching to help individuals, teams, and the organization as a whole uncover these obstacles and move forward faster. In Professional Coaching for Agilists, Damon Poole and Gillian Lee draw on their experience with thousands of Agile coaches and practitioners to show you how to use Professional Coaching to accelerate your Agile adoption. The authors' approach of "learning by doing" teaches by using well-honed exercises, real-life stories, and example coaching conversations. This guide is framework-independent and has been designed for Agile Coaches, Scrum Masters, and any Agilist involved in Agile adoption. It teaches high-value coaching skills, step by step, from "coaching by objective" to managing mutually successful engagements. * Leverage coaching to create aha moments that lead to real change * Learn dozens of coaching techniques and more than a hundred powerful questions * Help people uncover blind spots and assess their opportunities more clearly * Offer your expertise while maintaining your coaching mindset * Help people improve performance by connecting them with their values, goals, and strengths * Blend professional coaching with group facilitation so both work better * Become a great coach by making coaching a natural extension of who you are The coaching exercises and resources in the appendices are available as free downloads. Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details.
Damon Poole has provided Agile coaching and training for thousands of people at companies such as EMC, Capital One, Oanda, Ford, and Fidelity. He speaks frequently at Agile Alliance, Agile New England, Kentucky Fried Agile, Atlassian Summit, Agile and Beyond, Agile Toronto, and others. As a coach of coaches at Eliassen, Damon led the Agile Delivery team which grew to hundreds of Scrum Masters and Agile Coaches in the field. He created Eliassen's Agile Transformation approach and the training content across all aspects of Agile, and led the effort to provide opportunities for the coaches to advance in their coaching journey. This background gave Damon the opportunity to learn from hundreds of Agile Coaches in an enormous variety of client environments and from the wider international Agile community. Damon is an International Coaching Federation Associate Certified Coach, International Coach Academy Certified Professional Coach, and is an ICAgile Certified Professional in Agile Coaching. Gillian Lee is a Delivery Coach who works with software development teams and leaders in growth stage organizations to maximize their delivery potential, most recently at Nulogy, Rangle.io, and Oanda. She also helps others develop their coaching and facilitation competencies through teaching workshops and mentoring. Gillian regularly speaks at local and international Agile meetups and conferences such as the Agile Alliance Conference; Agile and Beyond; Regional Scrum Gathering Canada; Toronto Agile Conference; and the AgileTO meetup, which she co-founded. Gillian is also a regular contributor to Agile Coach Camp Canada and Play4Agile Open Spaces. Gillian is an ICAgile Certified Professional in Agile Coaching.
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Preface xiii Acknowledgments xix About the Authors xxi Chapter 1: Basics of Professional Coaching 1 What Is Professional Coaching? 1 Our Coaching Toolbox: Principles, Objectives, and Techniques 6 Objective-Based Coaching 7 An Example Coaching Conversation 12 Powerful Questions: The Primary Tool of Professional Coaching 14 Applying Professional Coaching to Teams and Organizations 19 Chapter Summary 19 Chapter 2: Professional Coaching in Depth 23 Professional Coaching Starts with Permission 24 The Session Purpose 25 Exploring the Coachee's Mental Landscape 29 Forward Motion (aka Planning) 30 Closing a Coaching Session 33 Coaching Techniques 34 An Extended Example of Professional Coaching 36 Chapter Summary 39 Chapter 3: Acting as a Mirror 41 Neutrality: The Absence of Distortion 42 Fully Absorbing Information 43 Consider Your Response 46 Reflecting the Coachee in Your Response 47 Helping the Coachee Focus 50 Using the Team to Augment Your Coaching 53 A Complete Summary of Professional Coaching 55 Chapter Summary 57 Chapter 4: Offering Expertise 59 Resisting the Urge to Provide Unsolicited Expertise 60 Handling Explicit Requests for Expertise 60 Sharing the "Minimum Viable" Amount of Expertise 66 We All Have Blind Spots 69 Applying a Coaching Mindset to Teaching 71 Creating a Self-Serve Knowledge-Sharing Environment 72 Guidelines for Sharing Feedback and Expertise 74 Additional Considerations for Sharing Feedback and Expertise 74 Receiving Feedback as a Coach 76 Chapter Summary 76 Chapter 5: Coaching toward Performance 79 Connecting People with Their Best Selves 80 Shifting from Obstacles to Goals 83 Providing Feedback on the Coachee's Journey 85 Rewiring Our Thought Patterns 88 Team Self-Coaching 94 Supporting Coachee Improvement Efforts 94 Chapter Summary 95 Chapter 6: Being the Best Coach You Can Be 97 Bring Your Whole Self to Coaching 98 Leverage Your Emotional Intelligence 102 Experiment and Take Risks to Grow as a Coach 105 Consider Specialized Tools and Techniques 107 Incorporate Coaching Skills into Your Everyday Interactions 109 Pursue Excellence 112 Chapter Summary 114 Chapter 7: Leveraging Group Facilitation 117 The Best Results Emerge from Self-Organizing Teams 118 Facilitation Structures and Practices That Maximize Coachee Choice 119 Powerful Activities--Powerful Questions for Teams 122 Additional Opportunities for Team Coaching 125 Case Studies 126 Chapter Summary 133 Chapter 8: The Coaching Engagement 135 Discovering the Work That Needs Doing 136 Doing the Work 137 Measuring Agility 140 What's Your Coaching Engagement Model? 141 Coaching Contrasted with Other Services 142 The Coaching Agreement for the Coaching Engagement 143 Chapter Summary 148 Appendix A: Exercises 151 Guidelines for the Exercises 151 Exercises for Chapter 1 153 Exercises for Chapter 2 155 Exercises for Chapter 3 157 Exercises for Chapter 4 160 Exercises for Chapter 5 161 Exercises for Chapter 6 162 Exercises for Chapter 7 164 Exercises for Chapter 8 165 Additional Exercises 166 Appendix B: References 169 Our Coaching Principles 169 Coaching Objectives 170 Behaviors to Do and Avoid 171 Professional Coaching Starting Reference 173 Guidelines for Creating Powerful Questions 175 Additional Powerful Questions 176 Guidelines for Sharing Feedback and Expertise 177 Guidelines for Staying in the Coaching Mode as Much as Possible 178 Example Descriptions of an Agile Coach and Professional Coaching 179 Example Coaching Agreements--For Individuals, Teams, and Organizations 181 Example Service Offerings 184 Coaching Techniques 186 Recommended Resources 195 Index 197
Preface xiii Acknowledgments xix About the Authors xxi Chapter 1: Basics of Professional Coaching 1 What Is Professional Coaching? 1 Our Coaching Toolbox: Principles, Objectives, and Techniques 6 Objective-Based Coaching 7 An Example Coaching Conversation 12 Powerful Questions: The Primary Tool of Professional Coaching 14 Applying Professional Coaching to Teams and Organizations 19 Chapter Summary 19 Chapter 2: Professional Coaching in Depth 23 Professional Coaching Starts with Permission 24 The Session Purpose 25 Exploring the Coachee's Mental Landscape 29 Forward Motion (aka Planning) 30 Closing a Coaching Session 33 Coaching Techniques 34 An Extended Example of Professional Coaching 36 Chapter Summary 39 Chapter 3: Acting as a Mirror 41 Neutrality: The Absence of Distortion 42 Fully Absorbing Information 43 Consider Your Response 46 Reflecting the Coachee in Your Response 47 Helping the Coachee Focus 50 Using the Team to Augment Your Coaching 53 A Complete Summary of Professional Coaching 55 Chapter Summary 57 Chapter 4: Offering Expertise 59 Resisting the Urge to Provide Unsolicited Expertise 60 Handling Explicit Requests for Expertise 60 Sharing the "Minimum Viable" Amount of Expertise 66 We All Have Blind Spots 69 Applying a Coaching Mindset to Teaching 71 Creating a Self-Serve Knowledge-Sharing Environment 72 Guidelines for Sharing Feedback and Expertise 74 Additional Considerations for Sharing Feedback and Expertise 74 Receiving Feedback as a Coach 76 Chapter Summary 76 Chapter 5: Coaching toward Performance 79 Connecting People with Their Best Selves 80 Shifting from Obstacles to Goals 83 Providing Feedback on the Coachee's Journey 85 Rewiring Our Thought Patterns 88 Team Self-Coaching 94 Supporting Coachee Improvement Efforts 94 Chapter Summary 95 Chapter 6: Being the Best Coach You Can Be 97 Bring Your Whole Self to Coaching 98 Leverage Your Emotional Intelligence 102 Experiment and Take Risks to Grow as a Coach 105 Consider Specialized Tools and Techniques 107 Incorporate Coaching Skills into Your Everyday Interactions 109 Pursue Excellence 112 Chapter Summary 114 Chapter 7: Leveraging Group Facilitation 117 The Best Results Emerge from Self-Organizing Teams 118 Facilitation Structures and Practices That Maximize Coachee Choice 119 Powerful Activities--Powerful Questions for Teams 122 Additional Opportunities for Team Coaching 125 Case Studies 126 Chapter Summary 133 Chapter 8: The Coaching Engagement 135 Discovering the Work That Needs Doing 136 Doing the Work 137 Measuring Agility 140 What's Your Coaching Engagement Model? 141 Coaching Contrasted with Other Services 142 The Coaching Agreement for the Coaching Engagement 143 Chapter Summary 148 Appendix A: Exercises 151 Guidelines for the Exercises 151 Exercises for Chapter 1 153 Exercises for Chapter 2 155 Exercises for Chapter 3 157 Exercises for Chapter 4 160 Exercises for Chapter 5 161 Exercises for Chapter 6 162 Exercises for Chapter 7 164 Exercises for Chapter 8 165 Additional Exercises 166 Appendix B: References 169 Our Coaching Principles 169 Coaching Objectives 170 Behaviors to Do and Avoid 171 Professional Coaching Starting Reference 173 Guidelines for Creating Powerful Questions 175 Additional Powerful Questions 176 Guidelines for Sharing Feedback and Expertise 177 Guidelines for Staying in the Coaching Mode as Much as Possible 178 Example Descriptions of an Agile Coach and Professional Coaching 179 Example Coaching Agreements--For Individuals, Teams, and Organizations 181 Example Service Offerings 184 Coaching Techniques 186 Recommended Resources 195 Index 197
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