The new edition of the bestselling text on quality improvement in health care, providing powerful theoretical frameworks and principles, valuable tools and techniques, and a proven action-learning program Clinical microsystems such as nursing units and primary care clinics are the essential building blocks of larger organizations and the wider health care system. Developing reliable, efficient, and responsive frontline units that meet the individual needs of one patient, continually improve care for the next patient, and create an exceptional working environment for all staff is…mehr
The new edition of the bestselling text on quality improvement in health care, providing powerful theoretical frameworks and principles, valuable tools and techniques, and a proven action-learning program Clinical microsystems such as nursing units and primary care clinics are the essential building blocks of larger organizations and the wider health care system. Developing reliable, efficient, and responsive frontline units that meet the individual needs of one patient, continually improve care for the next patient, and create an exceptional working environment for all staff is critical for achieving the best patient outcomes. Quality By Design: A Clinical Microsystems Approach presents an evidence-based strategy for teaching the fundamentals of quality improvement across all levels of health care leadership. Written by a team of international experts in health care improvement, this innovative volume provides research results on high-performing clinical microsystems, real-world case studies of individual clinical programs, effective tools and techniques that can be adapted by diverse clinical practices and teams, and much more. The fully revised second edition further advances clinical microsystem theory and practice by providing new material on leadership development, discussing the vital role of data and information technology in clinical environments, and addressing the organizational levels of macrosystems and mesosystems in greater depth. Expanded coverage of designing, implementing, and measuring improvement strategies is complimented by additional illustrative case studies and value-based care models. Reflecting the research and applied training conducted at Dartmouth Medical School, the new edition of Quality By Design: * Provides a core curriculum that can build microsystems' capability to provide excellent care and make positive contributions to the larger organization * Guides readers on actively engaging interdisciplinary teams in learning and applying improvement science to develop high-performing clinical microsystems * Outlines the design and redesign of services and planning care to match patient needs with services offered * Contains new student-friendly features such as learning objectives, case examples, activities, exercises, and additional discussion topics in each chapter * Includes PowerPoint slides, a test bank, and a sample syllabus for instructors Quality By Design: A Clinical Microsystems Approach, Second Edition is an indispensable resource for all leaders working in health care, and the ideal textbook for students in health care administration, nursing, and medicine. Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Marjorie M. Godfrey, PhD, MS, BSN, FAAN, Founding Executive Director, the Institute for Excellence in Health and Social Systems, Research Professor, Department of Nursing, University of New Hampshire. Affiliate Professor Jönköping University, Jönköping Sweden. Previously Founding Co-Director Dartmouth Institute Microsystem Academy, Geisel School of Medicine, Dartmouth College. Tina C. Foster, MD, MPH, MSc, Professor of Obstetrics and Gynecology, Community and Family Medicine, Dartmouth-Hitchcock Medical Center, Professor of The Dartmouth Institute, Geisel School of Medicine at Dartmouth. Previously Co-Director Dartmouth Institute Microsystem Academy, Geisel School of Medicine, Dartmouth College. Julie K. Johnson, MSPH, PhD, Professor Department of Surgery and Center for Healthcare Studies Northwestern University Eugene C. Nelson, DSc, MPH, Professor of Community and Family Medicine, Geisel School of Medicine at Dartmouth, and The Dartmouth Institute for Health Policy and Clinical Practice. Director of Population Health and Measurement, The Dartmouth Institute. Paul B. Batalden, MD, Professor Emeritus, The Dartmouth Institute for Health Policy and Clinical Practice, Geisel School of Medicine, Dartmouth College.
Inhaltsangabe
Tables Figures and Exhibits xiii Foreword xxi Preface xxv Acknowledgments xxix The Editors xxxiii The Contributors xxxix Introduction xli 1 Clinical Microsystems - Success Characteristics of High-Performing Microsystems 1 Julie K. Johnson Marjorie M. Godfrey Boel Andersson- Gäre Susanne Kvarnström Tina C. Foster 2 Developing High-Performing Microsystems 37 Marjorie M. Godfrey Tina C. Foster Steve Harrison Martin J. Wildman Julie K. Johnson 3 Leading Improvement of Healthcare Service Systems: Microsystems Mesosystems and Macrosystems 71 Paul B. Batalden Edgar H. Schein Don Caruso Marjorie M. Godfrey Tina C. Foster Julie K. Johnson 4 Developing Professionals and Improving Work Life 111 Marjorie M. Godfrey Tina C. Foster Gay L. Landstrom Joan Clifford Julie K. Johnson 5 Transforming a Primary Care Clinic to an NCQA- Certified Patient- Centered Medical Home 145 Marjorie M. Godfrey Tina C. Foster Randy Messier Julie K. Johnson 6 Partnership within the Clinical Microsystem's Framework: Coproducing Good Outcomes with Patients and Families 189 Maren Batalden Julie K. Johnson Cristin Lind Helena Hvitfeldt Paul B. Batalden Tina C. Foster Marjorie M. Godfrey 7 Improving Patient Safety and Reliability 217 Julie K. Johnson Paul R. Barach Gautham K. Suresh Tanya Lord Marjorie M. Godfrey Tina C. Foster 8 Creating an Actionable Healthcare Information Environment to Inform Intelligent Action 251 Brant J. Oliver Eugene C. Nelson John N. Mecchella AnnMarie R. Hess Marjorie M. Godfrey Tina C. Foster Julie K. Johnson 9 Interprofessional Education and the Clinical Microsystem 299 Tina C. Foster Paul N. Uhlig Brant J. Oliver Gay L. Landstrom Julie K. Johnson Marjorie M. Godfrey 10 The New Frontier of System Improvement - Mesosystems 333 Marjorie M. Godfrey Tom Downes Steve Harrison Julie K. Johnson Tina C. Foster Afterword 367 Appendix: Accelerating Improvement in Clinical Mesosystems 375 Glossary 477 Name Index 495 Subject Index 501
Tables Figures and Exhibits xiii Foreword xxi Preface xxv Acknowledgments xxix The Editors xxxiii The Contributors xxxix Introduction xli 1 Clinical Microsystems - Success Characteristics of High-Performing Microsystems 1 Julie K. Johnson Marjorie M. Godfrey Boel Andersson- Gäre Susanne Kvarnström Tina C. Foster 2 Developing High-Performing Microsystems 37 Marjorie M. Godfrey Tina C. Foster Steve Harrison Martin J. Wildman Julie K. Johnson 3 Leading Improvement of Healthcare Service Systems: Microsystems Mesosystems and Macrosystems 71 Paul B. Batalden Edgar H. Schein Don Caruso Marjorie M. Godfrey Tina C. Foster Julie K. Johnson 4 Developing Professionals and Improving Work Life 111 Marjorie M. Godfrey Tina C. Foster Gay L. Landstrom Joan Clifford Julie K. Johnson 5 Transforming a Primary Care Clinic to an NCQA- Certified Patient- Centered Medical Home 145 Marjorie M. Godfrey Tina C. Foster Randy Messier Julie K. Johnson 6 Partnership within the Clinical Microsystem's Framework: Coproducing Good Outcomes with Patients and Families 189 Maren Batalden Julie K. Johnson Cristin Lind Helena Hvitfeldt Paul B. Batalden Tina C. Foster Marjorie M. Godfrey 7 Improving Patient Safety and Reliability 217 Julie K. Johnson Paul R. Barach Gautham K. Suresh Tanya Lord Marjorie M. Godfrey Tina C. Foster 8 Creating an Actionable Healthcare Information Environment to Inform Intelligent Action 251 Brant J. Oliver Eugene C. Nelson John N. Mecchella AnnMarie R. Hess Marjorie M. Godfrey Tina C. Foster Julie K. Johnson 9 Interprofessional Education and the Clinical Microsystem 299 Tina C. Foster Paul N. Uhlig Brant J. Oliver Gay L. Landstrom Julie K. Johnson Marjorie M. Godfrey 10 The New Frontier of System Improvement - Mesosystems 333 Marjorie M. Godfrey Tom Downes Steve Harrison Julie K. Johnson Tina C. Foster Afterword 367 Appendix: Accelerating Improvement in Clinical Mesosystems 375 Glossary 477 Name Index 495 Subject Index 501
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