Reference Librarianship documents a year in the life of a young librarian working in the "trenches" at a library in the Midwestern United States. This one-of-a-kind book provides a daily diary of every librarian/patron transaction-no matter how mundane or absurd-to demonstrate not only how advances in technology have affected the reference librarian's job, but how the public's expectations have changed, as well. The book also includes observations by a now-retired reference librarian on the current state of the field based on these unedited interactions.
Reference Librarianship documents a year in the life of a young librarian working in the "trenches" at a library in the Midwestern United States. This one-of-a-kind book provides a daily diary of every librarian/patron transaction-no matter how mundane or absurd-to demonstrate not only how advances in technology have affected the reference librarian's job, but how the public's expectations have changed, as well. The book also includes observations by a now-retired reference librarian on the current state of the field based on these unedited interactions.
Preface. Chapter 1. Directional Questions. "Just Point Me to the..." A Grunt's Diary: May-June 2003 Chapter 2. The Library Has Everything. "Alice's Restaurant" or "Do You Have..." A Grunt's Diary: July 2003 Chapter 3. Something Is Not Working Here "The Computer/Printer/Copier Is Broken." A Grunt's Diary: August 2003 Chapter 4. The Computer Is Not Listening to Me! Computer Literacy versus Printed Literacy. A Grunt's Diary: September 2003 Chapter 5. The Library Does Not Have What I Want Reprise and Coda. A Grunt's Diary: October 2003 Chapter 6. Why Are These People in the Library? The Library: People's University or Social Service Center. A Grunt's Diary: November 2003 Chapter 7. Reference Questions "I Need Help!" A Grunt's Diary: December 2003 Chapter 8. Policy Questions "Why Does (Doesn't) the Library..." A Grunt's Diary: January 2004 Chapter 9. The Library As a Retail Outlet How One Library Transformed Itself into an Xpress Shop. A Grunt's Diary: February 2004 Chapter 10. Staffing Tomorrow's Library Hire for the Smile, Train for the Job. A Grunt's Diary: March 2004 Chapter 11. Building Tomorrow's Library "Why Did I Tell You I Was Going to Shanghai?" A Grunt's Diary: April 2004 Chapter 12. How Did We Get Here from There? Where Did We Go Wrong/Right? A Grunt's Diary: May 2004 Conclusion. References. Index
Preface. Chapter 1. Directional Questions. "Just Point Me to the..." A Grunt's Diary: May-June 2003 Chapter 2. The Library Has Everything. "Alice's Restaurant" or "Do You Have..." A Grunt's Diary: July 2003 Chapter 3. Something Is Not Working Here "The Computer/Printer/Copier Is Broken." A Grunt's Diary: August 2003 Chapter 4. The Computer Is Not Listening to Me! Computer Literacy versus Printed Literacy. A Grunt's Diary: September 2003 Chapter 5. The Library Does Not Have What I Want Reprise and Coda. A Grunt's Diary: October 2003 Chapter 6. Why Are These People in the Library? The Library: People's University or Social Service Center. A Grunt's Diary: November 2003 Chapter 7. Reference Questions "I Need Help!" A Grunt's Diary: December 2003 Chapter 8. Policy Questions "Why Does (Doesn't) the Library..." A Grunt's Diary: January 2004 Chapter 9. The Library As a Retail Outlet How One Library Transformed Itself into an Xpress Shop. A Grunt's Diary: February 2004 Chapter 10. Staffing Tomorrow's Library Hire for the Smile, Train for the Job. A Grunt's Diary: March 2004 Chapter 11. Building Tomorrow's Library "Why Did I Tell You I Was Going to Shanghai?" A Grunt's Diary: April 2004 Chapter 12. How Did We Get Here from There? Where Did We Go Wrong/Right? A Grunt's Diary: May 2004 Conclusion. References. Index
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