This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.
This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.
Dr. Steve Albrecht is well known in libraries for his workshops, webinars, podcasts, and articles on library service, safety, and security. He has worked as an HR consultant and security trainer for several decades. He is a member of the Society for Human Resource Management (www.SHRM.org) and has been board certified by them as "Professional In Human Resources" (PHR) since 1996.
Inhaltsangabe
Chapter 1: What They Don't Teach You in Library School: Security Matters, Talking Helps Chapter 2: Training Library Staff in Service, Safety, and Security: A Team Effort Chapter 3: Preventing Harassment of Library Staff: Responding to Sexual or Racial Comments or Behaviors by Patrons Chapter 4: Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding Chapter 5: Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events Chapter 6: Our Top 10 Most Challenging Patrons Chapter 7: Working Safely in a Rural Location: The One-Employee or Micro-Staff Library Chapter 8: An Armed Attacker in the Library: Rare, Catastrophic, and Survivable Chapter 9: Police Officers and Security Guards: The Need For New Responses at Your Library Chapter 10: A Plan for Library Emergencies: Medical Events, Fires and Beyond Appendices: Additional Security Tools Appendix A: Sample Security Incident Report Format Appendix B: Inspection Days Appendix C: The Need for a Visitor/Vendor Access Policy Appendix D: The Perils of the Parking Lot Appendix E: Safe Library Events: The Need for a Written Emergency Plan About the Author
Chapter 1: What They Don't Teach You in Library School: Security Matters, Talking Helps Chapter 2: Training Library Staff in Service, Safety, and Security: A Team Effort Chapter 3: Preventing Harassment of Library Staff: Responding to Sexual or Racial Comments or Behaviors by Patrons Chapter 4: Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding Chapter 5: Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events Chapter 6: Our Top 10 Most Challenging Patrons Chapter 7: Working Safely in a Rural Location: The One-Employee or Micro-Staff Library Chapter 8: An Armed Attacker in the Library: Rare, Catastrophic, and Survivable Chapter 9: Police Officers and Security Guards: The Need For New Responses at Your Library Chapter 10: A Plan for Library Emergencies: Medical Events, Fires and Beyond Appendices: Additional Security Tools Appendix A: Sample Security Incident Report Format Appendix B: Inspection Days Appendix C: The Need for a Visitor/Vendor Access Policy Appendix D: The Perils of the Parking Lot Appendix E: Safe Library Events: The Need for a Written Emergency Plan About the Author
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