This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.
This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, gang members, thieves, Internet hogs, and others who can disrupt the safe library environment.
Since 2000, Steve Albrecht has trained thousands of library employees in 25+ states, live and online, in service, safety, and security. His programs are fast, entertaining, and provide tools that can use immediately in the library workspace with all types of patrons. He is a frequent keynote speaker at regional and national library conferences, covering safety and security topics. Each month, he creates webinars, blogs, and podcasts for Library 2.0, a training and information site for over 65,000 library professionals. Steve has written or been interviewed for several national and international library publications. Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat management. In 1994, Steve co-wrote Ticking Bombs, one of the first business books on workplace violence prevention. It was featured on "The Oprah Winfrey Show."
Inhaltsangabe
Chapter 1: What They Don't Teach You in Library School: Security Matters, Talking Helps Chapter 2: Training Library Staff in Service, Safety, and Security: A Team Effort Chapter 3: Preventing Harassment of Library Staff: Responding to Sexual or Racial Comments or Behaviors by Patrons Chapter 4: Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding Chapter 5: Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events Chapter 6: Our Top 10 Most Challenging Patrons Chapter 7: Working Safely in a Rural Location: The One-Employee or Micro-Staff Library Chapter 8: An Armed Attacker in the Library: Rare, Catastrophic, and Survivable Chapter 9: Police Officers and Security Guards: The Need For New Responses at Your Library Chapter 10: A Plan for Library Emergencies: Medical Events, Fires and Beyond Appendices: Additional Security Tools Appendix A: Sample Security Incident Report Format Appendix B: Inspection Days Appendix C: The Need for a Visitor/Vendor Access Policy Appendix D: The Perils of the Parking Lot Appendix E: Safe Library Events: The Need for a Written Emergency Plan About the Author
Chapter 1: What They Don't Teach You in Library School: Security Matters, Talking Helps Chapter 2: Training Library Staff in Service, Safety, and Security: A Team Effort Chapter 3: Preventing Harassment of Library Staff: Responding to Sexual or Racial Comments or Behaviors by Patrons Chapter 4: Better Responses for Patrons Dealing with Homelessness: An Empathy-Driven Understanding Chapter 5: Dealing with Patrons with Mental Health and Substance Use Disorders: Behavioral and Medical Events Chapter 6: Our Top 10 Most Challenging Patrons Chapter 7: Working Safely in a Rural Location: The One-Employee or Micro-Staff Library Chapter 8: An Armed Attacker in the Library: Rare, Catastrophic, and Survivable Chapter 9: Police Officers and Security Guards: The Need For New Responses at Your Library Chapter 10: A Plan for Library Emergencies: Medical Events, Fires and Beyond Appendices: Additional Security Tools Appendix A: Sample Security Incident Report Format Appendix B: Inspection Days Appendix C: The Need for a Visitor/Vendor Access Policy Appendix D: The Perils of the Parking Lot Appendix E: Safe Library Events: The Need for a Written Emergency Plan About the Author
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