The application management requirements of your company are extensive and grow each time a new application is added. Based on a realistic scenario, this SAP PRESS Essentials guide describes the implementation and operation of SAP application management solutions and shows you, step-by-step, how to handle new demands, while bridging the gap between business and IT. The author provides you with volumes of expert advice, amassed over the course of numerous implementation projects for application management tools. The highly detailed examples in this book are based on SAP Solution Manager and HP OpenView. Since application management implementation processes are universal, HP OpenView serves as an excellent basis for learning and discussion.
Highlights include:
- Business Process Monitoring with SAP Solution Manager and OpenView
- Effective Support Services with ITSM Processes
- Linking Application Management and Adaptive Computing Solutions
- Example: IT Service and Application Management
Table of contents:
1. Introduction 3
2. The Sample Scenario 7
2.1 Enterprise Management Platforms 7
2.2 Customer Requirements of the Sample Company 8
2.3 Business Process Scenario: Vendor Managed Inventory 9
2.4 Employee Tasks 10
2.5 System Landscape of the Sample Company 11
2.6 Application Management in the Sample Company Using HP OpenView 12
3. Integrating SAP Solution Manager/CCMS and HP OpenView Operations 15
3.1 HP OpenView Smart Plug-in for SAP 15
3.2 Basic Configuration of HP OpenView Operations for SAP Integration 17
3.3 Exemplary Troubleshooting 22
3.4 Presentation of Events From Non-SAP Applications 28
4. Service Navigation with HP OpenView Operations 33
4.1 Service Maps 33
4.2 Automatically Creating a Service Map 38
4.3 Manual Configuration of a Service Map 41
4.4 Implementation of Service Maps for System Diagnosis 47
4.5 Different Views on Service Maps 52
5. Business Process Monitoring 57
5.1 Supply Chain Process Flow 58
5.2 SAP Solution Manager/HP OpenView 59
5.3 HP OpenView Business Process Insight 64
6. Incident Exchange with SAP Solution Manager 4.0 73
6.1 HP OpenView Service Desk 73
6.2 Incident Exchange Application Scenarios 73
7. Business Service Management for SAP 77
7.1 Lifecycle of BSM 79
7.2 BSM Methodology 80
7.3 SAP Management 81
7.4 Service Views 81
7.5 SAP Management Composite Application 84
7.6 Conclusion 86
8. Summary 87
Index 89
Highlights include:
- Business Process Monitoring with SAP Solution Manager and OpenView
- Effective Support Services with ITSM Processes
- Linking Application Management and Adaptive Computing Solutions
- Example: IT Service and Application Management
Table of contents:
1. Introduction 3
2. The Sample Scenario 7
2.1 Enterprise Management Platforms 7
2.2 Customer Requirements of the Sample Company 8
2.3 Business Process Scenario: Vendor Managed Inventory 9
2.4 Employee Tasks 10
2.5 System Landscape of the Sample Company 11
2.6 Application Management in the Sample Company Using HP OpenView 12
3. Integrating SAP Solution Manager/CCMS and HP OpenView Operations 15
3.1 HP OpenView Smart Plug-in for SAP 15
3.2 Basic Configuration of HP OpenView Operations for SAP Integration 17
3.3 Exemplary Troubleshooting 22
3.4 Presentation of Events From Non-SAP Applications 28
4. Service Navigation with HP OpenView Operations 33
4.1 Service Maps 33
4.2 Automatically Creating a Service Map 38
4.3 Manual Configuration of a Service Map 41
4.4 Implementation of Service Maps for System Diagnosis 47
4.5 Different Views on Service Maps 52
5. Business Process Monitoring 57
5.1 Supply Chain Process Flow 58
5.2 SAP Solution Manager/HP OpenView 59
5.3 HP OpenView Business Process Insight 64
6. Incident Exchange with SAP Solution Manager 4.0 73
6.1 HP OpenView Service Desk 73
6.2 Incident Exchange Application Scenarios 73
7. Business Service Management for SAP 77
7.1 Lifecycle of BSM 79
7.2 BSM Methodology 80
7.3 SAP Management 81
7.4 Service Views 81
7.5 SAP Management Composite Application 84
7.6 Conclusion 86
8. Summary 87
Index 89