- Gebundenes Buch
- Merkliste
- Auf die Merkliste
- Bewerten Bewerten
- Teilen
- Produkt teilen
- Produkterinnerung
- Produkterinnerung
This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been incorporated. This is the one book you need to really understand how SAP Enterprise Support can work for your organization.
This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been incorporated. This is the one book you need to really understand how SAP Enterprise Support can work for your organization.
Produktdetails
- Produktdetails
- Verlag: Galileo Press New York
- 1. neue Auflage
- Englisch
- ISBN-13: 9781592293025
- Artikelnr.: 26102056
- Herstellerkennzeichnung Die Herstellerinformationen sind derzeit nicht verfügbar.
- Verlag: Galileo Press New York
- 1. neue Auflage
- Englisch
- ISBN-13: 9781592293025
- Artikelnr.: 26102056
- Herstellerkennzeichnung Die Herstellerinformationen sind derzeit nicht verfügbar.
Gerhard Oswald is member of the executive board of SAP AG.
Preface 15
1 Introduction 17
1.1 SAP Standards for Solution Operations 19
1.2 Creating the Foundation for a Single Source of Truth 22
1.3 About This Book 28
2 Establishing a Single Source of Truth in Your Enterprise 33
2.1 Basic Concepts 33
2.2 Implementing Standards 41
2.3 Business Configuration 45
2.4 Business Continuity 55
3 Customer Center of Expertise 79
3.1 Challenges for the CIO 81
3.2 Organizational Model for Company Solution Operations 85
3.3 From Customer Competence Center to Customer Center of Expertise 89
4 Preserving Business Continuity 111
4.1 Highest Availability of Mission-Critical Business Processes 112
4.2 The Necessity of Business Continuity 114
4.3 Managing Business Continuity from the QM's Perspective 117
4.4 Quality Management for Business Continuity: How You Can Measure Your Success 128
4.5 Services Available from SAP Active Global Support, Training, and Certification 130
4.6 Case Study — Ensuring Stable Operations 131
5 Accelerated Innovation 143
5.1 Integration Testing 143
5.2 Technical Integration Validation 150
5.3 Services Available from SAP Active Global Support 159
5.4 Case Study 160
6 Improving Business Processes 173
6.1 Roles and Objectives of the QM 174
6.2 Methodology and Tools 175
6.3 Prerequisites for Business Process Improvements 183
6.4 Business Process Monitoring 184
6.5 Related Services Available from SAP Active Global Support 185
6.6 Success Factors 186
6.7 Skills and Training 188
6.8 Case Study: Improving the Order-to-Cash Business Process 189
7 Protection of the IT Investment 195
7.1 Extended Maintenance in the Context of SAP Enterprise Support 197
7.2 Quality Management 202
7.3 Harmonized IT Landscape 204
7.4 Methodology and Tools 214
7.5 Related Services Available from SAP Active Global Support 224
7.6 Success Factors and Related Standards 226
7.7 Skills and Training 227
7.8 Case Study: Planning Requests for Innovation 227
8 Innovation Without Risking Disruption 229
8.1 SOA: The Evolutionary Approach 230
8.2 The Maintenance Strategy: Stable Core and Access to Innovations 231
8.3 SAP Enhancement Packages 232
8.4 Tools for Deploying SAP Enhancement Packages 238
8.5 Switch Framework and Activation 241
8.6 Case Study: Experiences of SAP's In-House IT Department 242
9 SAP MaxAttention and SAP Safeguarding 245
9.1 The Holistic Approach of SAP MaxAttention 247
9.2 The Engagement and Governance Model 250
9.3 A Standardized Approach 251
9.4 Safeguarding for Implementations, Upgrades, and Migrations 256
9.5 Continuous Improvement Through SAP MaxAttention 257
9.6 Optimizing Your System Landscape 258
9.7 High Security Standards 261
10 Mission-Critical Support for Partner Applications and Technologies 263
10.1 Support Processes with Partners 265
10.2 Support for Partner Solutions 270
10.3 The Value of Partner Integration for SAP Customers 272
10.4 Integrating VARs into the SAP Ecosystem 274
11 Run SAP Programs for SAP Partners 285
11.1 The Run SAP Methodology 285
11.2 The Run SAP Implementation Partner Program for SAP Services Partners 290
11.3 The SAP Support Partner Program 292
11.4 The SAP Training and Certification Program for Running End-to-End Solutions 294
12 Overview of Training and Certification Offerings 297
12.1 Training classes 298
12.2 Certification 299
A Additional Information and Offerings 303
A.1 Expert Guided Implementation 303
A.2 Continuous Quality Checks 304
A.3 Services from SAP Active Global Support 309
A.4 SAP Product Standards 317
B Bibliography 327
C Editors 329
D Authors and Editorial Office 331
D.1 Editorial Office 331
D.2 Authors 331
1 Introduction 17
1.1 SAP Standards for Solution Operations 19
1.2 Creating the Foundation for a Single Source of Truth 22
1.3 About This Book 28
2 Establishing a Single Source of Truth in Your Enterprise 33
2.1 Basic Concepts 33
2.2 Implementing Standards 41
2.3 Business Configuration 45
2.4 Business Continuity 55
3 Customer Center of Expertise 79
3.1 Challenges for the CIO 81
3.2 Organizational Model for Company Solution Operations 85
3.3 From Customer Competence Center to Customer Center of Expertise 89
4 Preserving Business Continuity 111
4.1 Highest Availability of Mission-Critical Business Processes 112
4.2 The Necessity of Business Continuity 114
4.3 Managing Business Continuity from the QM's Perspective 117
4.4 Quality Management for Business Continuity: How You Can Measure Your Success 128
4.5 Services Available from SAP Active Global Support, Training, and Certification 130
4.6 Case Study — Ensuring Stable Operations 131
5 Accelerated Innovation 143
5.1 Integration Testing 143
5.2 Technical Integration Validation 150
5.3 Services Available from SAP Active Global Support 159
5.4 Case Study 160
6 Improving Business Processes 173
6.1 Roles and Objectives of the QM 174
6.2 Methodology and Tools 175
6.3 Prerequisites for Business Process Improvements 183
6.4 Business Process Monitoring 184
6.5 Related Services Available from SAP Active Global Support 185
6.6 Success Factors 186
6.7 Skills and Training 188
6.8 Case Study: Improving the Order-to-Cash Business Process 189
7 Protection of the IT Investment 195
7.1 Extended Maintenance in the Context of SAP Enterprise Support 197
7.2 Quality Management 202
7.3 Harmonized IT Landscape 204
7.4 Methodology and Tools 214
7.5 Related Services Available from SAP Active Global Support 224
7.6 Success Factors and Related Standards 226
7.7 Skills and Training 227
7.8 Case Study: Planning Requests for Innovation 227
8 Innovation Without Risking Disruption 229
8.1 SOA: The Evolutionary Approach 230
8.2 The Maintenance Strategy: Stable Core and Access to Innovations 231
8.3 SAP Enhancement Packages 232
8.4 Tools for Deploying SAP Enhancement Packages 238
8.5 Switch Framework and Activation 241
8.6 Case Study: Experiences of SAP's In-House IT Department 242
9 SAP MaxAttention and SAP Safeguarding 245
9.1 The Holistic Approach of SAP MaxAttention 247
9.2 The Engagement and Governance Model 250
9.3 A Standardized Approach 251
9.4 Safeguarding for Implementations, Upgrades, and Migrations 256
9.5 Continuous Improvement Through SAP MaxAttention 257
9.6 Optimizing Your System Landscape 258
9.7 High Security Standards 261
10 Mission-Critical Support for Partner Applications and Technologies 263
10.1 Support Processes with Partners 265
10.2 Support for Partner Solutions 270
10.3 The Value of Partner Integration for SAP Customers 272
10.4 Integrating VARs into the SAP Ecosystem 274
11 Run SAP Programs for SAP Partners 285
11.1 The Run SAP Methodology 285
11.2 The Run SAP Implementation Partner Program for SAP Services Partners 290
11.3 The SAP Support Partner Program 292
11.4 The SAP Training and Certification Program for Running End-to-End Solutions 294
12 Overview of Training and Certification Offerings 297
12.1 Training classes 298
12.2 Certification 299
A Additional Information and Offerings 303
A.1 Expert Guided Implementation 303
A.2 Continuous Quality Checks 304
A.3 Services from SAP Active Global Support 309
A.4 SAP Product Standards 317
B Bibliography 327
C Editors 329
D Authors and Editorial Office 331
D.1 Editorial Office 331
D.2 Authors 331
Preface 15
1 Introduction 17
1.1 SAP Standards for Solution Operations 19
1.2 Creating the Foundation for a Single Source of Truth 22
1.3 About This Book 28
2 Establishing a Single Source of Truth in Your Enterprise 33
2.1 Basic Concepts 33
2.2 Implementing Standards 41
2.3 Business Configuration 45
2.4 Business Continuity 55
3 Customer Center of Expertise 79
3.1 Challenges for the CIO 81
3.2 Organizational Model for Company Solution Operations 85
3.3 From Customer Competence Center to Customer Center of Expertise 89
4 Preserving Business Continuity 111
4.1 Highest Availability of Mission-Critical Business Processes 112
4.2 The Necessity of Business Continuity 114
4.3 Managing Business Continuity from the QM's Perspective 117
4.4 Quality Management for Business Continuity: How You Can Measure Your Success 128
4.5 Services Available from SAP Active Global Support, Training, and Certification 130
4.6 Case Study — Ensuring Stable Operations 131
5 Accelerated Innovation 143
5.1 Integration Testing 143
5.2 Technical Integration Validation 150
5.3 Services Available from SAP Active Global Support 159
5.4 Case Study 160
6 Improving Business Processes 173
6.1 Roles and Objectives of the QM 174
6.2 Methodology and Tools 175
6.3 Prerequisites for Business Process Improvements 183
6.4 Business Process Monitoring 184
6.5 Related Services Available from SAP Active Global Support 185
6.6 Success Factors 186
6.7 Skills and Training 188
6.8 Case Study: Improving the Order-to-Cash Business Process 189
7 Protection of the IT Investment 195
7.1 Extended Maintenance in the Context of SAP Enterprise Support 197
7.2 Quality Management 202
7.3 Harmonized IT Landscape 204
7.4 Methodology and Tools 214
7.5 Related Services Available from SAP Active Global Support 224
7.6 Success Factors and Related Standards 226
7.7 Skills and Training 227
7.8 Case Study: Planning Requests for Innovation 227
8 Innovation Without Risking Disruption 229
8.1 SOA: The Evolutionary Approach 230
8.2 The Maintenance Strategy: Stable Core and Access to Innovations 231
8.3 SAP Enhancement Packages 232
8.4 Tools for Deploying SAP Enhancement Packages 238
8.5 Switch Framework and Activation 241
8.6 Case Study: Experiences of SAP's In-House IT Department 242
9 SAP MaxAttention and SAP Safeguarding 245
9.1 The Holistic Approach of SAP MaxAttention 247
9.2 The Engagement and Governance Model 250
9.3 A Standardized Approach 251
9.4 Safeguarding for Implementations, Upgrades, and Migrations 256
9.5 Continuous Improvement Through SAP MaxAttention 257
9.6 Optimizing Your System Landscape 258
9.7 High Security Standards 261
10 Mission-Critical Support for Partner Applications and Technologies 263
10.1 Support Processes with Partners 265
10.2 Support for Partner Solutions 270
10.3 The Value of Partner Integration for SAP Customers 272
10.4 Integrating VARs into the SAP Ecosystem 274
11 Run SAP Programs for SAP Partners 285
11.1 The Run SAP Methodology 285
11.2 The Run SAP Implementation Partner Program for SAP Services Partners 290
11.3 The SAP Support Partner Program 292
11.4 The SAP Training and Certification Program for Running End-to-End Solutions 294
12 Overview of Training and Certification Offerings 297
12.1 Training classes 298
12.2 Certification 299
A Additional Information and Offerings 303
A.1 Expert Guided Implementation 303
A.2 Continuous Quality Checks 304
A.3 Services from SAP Active Global Support 309
A.4 SAP Product Standards 317
B Bibliography 327
C Editors 329
D Authors and Editorial Office 331
D.1 Editorial Office 331
D.2 Authors 331
1 Introduction 17
1.1 SAP Standards for Solution Operations 19
1.2 Creating the Foundation for a Single Source of Truth 22
1.3 About This Book 28
2 Establishing a Single Source of Truth in Your Enterprise 33
2.1 Basic Concepts 33
2.2 Implementing Standards 41
2.3 Business Configuration 45
2.4 Business Continuity 55
3 Customer Center of Expertise 79
3.1 Challenges for the CIO 81
3.2 Organizational Model for Company Solution Operations 85
3.3 From Customer Competence Center to Customer Center of Expertise 89
4 Preserving Business Continuity 111
4.1 Highest Availability of Mission-Critical Business Processes 112
4.2 The Necessity of Business Continuity 114
4.3 Managing Business Continuity from the QM's Perspective 117
4.4 Quality Management for Business Continuity: How You Can Measure Your Success 128
4.5 Services Available from SAP Active Global Support, Training, and Certification 130
4.6 Case Study — Ensuring Stable Operations 131
5 Accelerated Innovation 143
5.1 Integration Testing 143
5.2 Technical Integration Validation 150
5.3 Services Available from SAP Active Global Support 159
5.4 Case Study 160
6 Improving Business Processes 173
6.1 Roles and Objectives of the QM 174
6.2 Methodology and Tools 175
6.3 Prerequisites for Business Process Improvements 183
6.4 Business Process Monitoring 184
6.5 Related Services Available from SAP Active Global Support 185
6.6 Success Factors 186
6.7 Skills and Training 188
6.8 Case Study: Improving the Order-to-Cash Business Process 189
7 Protection of the IT Investment 195
7.1 Extended Maintenance in the Context of SAP Enterprise Support 197
7.2 Quality Management 202
7.3 Harmonized IT Landscape 204
7.4 Methodology and Tools 214
7.5 Related Services Available from SAP Active Global Support 224
7.6 Success Factors and Related Standards 226
7.7 Skills and Training 227
7.8 Case Study: Planning Requests for Innovation 227
8 Innovation Without Risking Disruption 229
8.1 SOA: The Evolutionary Approach 230
8.2 The Maintenance Strategy: Stable Core and Access to Innovations 231
8.3 SAP Enhancement Packages 232
8.4 Tools for Deploying SAP Enhancement Packages 238
8.5 Switch Framework and Activation 241
8.6 Case Study: Experiences of SAP's In-House IT Department 242
9 SAP MaxAttention and SAP Safeguarding 245
9.1 The Holistic Approach of SAP MaxAttention 247
9.2 The Engagement and Governance Model 250
9.3 A Standardized Approach 251
9.4 Safeguarding for Implementations, Upgrades, and Migrations 256
9.5 Continuous Improvement Through SAP MaxAttention 257
9.6 Optimizing Your System Landscape 258
9.7 High Security Standards 261
10 Mission-Critical Support for Partner Applications and Technologies 263
10.1 Support Processes with Partners 265
10.2 Support for Partner Solutions 270
10.3 The Value of Partner Integration for SAP Customers 272
10.4 Integrating VARs into the SAP Ecosystem 274
11 Run SAP Programs for SAP Partners 285
11.1 The Run SAP Methodology 285
11.2 The Run SAP Implementation Partner Program for SAP Services Partners 290
11.3 The SAP Support Partner Program 292
11.4 The SAP Training and Certification Program for Running End-to-End Solutions 294
12 Overview of Training and Certification Offerings 297
12.1 Training classes 298
12.2 Certification 299
A Additional Information and Offerings 303
A.1 Expert Guided Implementation 303
A.2 Continuous Quality Checks 304
A.3 Services from SAP Active Global Support 309
A.4 SAP Product Standards 317
B Bibliography 327
C Editors 329
D Authors and Editorial Office 331
D.1 Editorial Office 331
D.2 Authors 331