Seamless Government - Linden, Russell M
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Seamless Government tells how to re-engineer government agencies to meet the needs of its customers "seamlessly" that is, in a smooth, effortless, responsive manner. The author details a step-by-step approach for re-engineering in all levels of government, explaining how to assess, design, and implement radical changes in the way government does business-and how to overcome resistance along the way. "Full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For…mehr

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Produktbeschreibung
Seamless Government tells how to re-engineer government agencies to meet the needs of its customers "seamlessly" that is, in a smooth, effortless, responsive manner. The author details a step-by-step approach for re-engineering in all levels of government, explaining how to assess, design, and implement radical changes in the way government does business-and how to overcome resistance along the way. "Full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual."-James Fallows, Washington editor, The Atlantic Monthly
Autorenporträt
Russell M. Linden has been teaching, consulting with, and writing about leaders since 1985. His main areas of expertise include the human side of change, collaboration, crisis leadership, strategic thinking, and resilience. His clients include major federal government agencies, nonprofits in the United States and Israel, state and local agencies, and elected officials. His most recent book is Leading across Boundaries (2010).