Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK) - Agutter, Claire
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Service Integration and Management (SIAMâ ) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMâ Foundation certification. Prepare for your SIAMâ Foundation exam and understand how SIAM can benefit your organization!

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Produktbeschreibung
Service Integration and Management (SIAMâ ) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMâ Foundation certification. Prepare for your SIAMâ Foundation exam and understand how SIAM can benefit your organization!
Autorenporträt
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM(TM), the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.Claire has also worked with ITGP to publish Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition and Service Integration and Management (SIAM(TM)) Professional Body of Knowledge (BoK), Second edition.