Service Operations Management
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Discover the essential principles behind managing service operations, delving into strategic service design, quality enhancement, capacity planning, and process improvement. It explores methods to tackle industry-specific challenges while boosting efficiency and customer satisfaction in diverse organizational settings.

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Produktbeschreibung
Discover the essential principles behind managing service operations, delving into strategic service design, quality enhancement, capacity planning, and process improvement. It explores methods to tackle industry-specific challenges while boosting efficiency and customer satisfaction in diverse organizational settings.
Autorenporträt
Julie Ostmoe holds a master's degree in Sustainability and Innovation Management, complemented by a diverse background in HR, Employer Branding, and Project Management. As a Freelance Consultant, she currently provides expertise in leadership support, sustainability consulting, administration, and HR, always staying abreast of the latest trends in these fields. Her professional journey began with a one-year study in Leadership and Organizational Management, followed by a Bachelor's degree in HR and Personnel Management, culminating in a specialization in Sustainability and Innovation. Julie is deeply committed to enhancing the ability to sustain through the challenges of today and those yet to come.