First Published in 1990. The purpose of this special volume is to provide a 'sampler' of the service industries in Canada. The editors' philosophy in inviting, reviewing and selecting contributions has been to provide materials which range from the general aggregate view through specific sector and industry developments to the micro operations management level. The collection is presented in this order: from macro overview to micro operations management.
First Published in 1990. The purpose of this special volume is to provide a 'sampler' of the service industries in Canada. The editors' philosophy in inviting, reviewing and selecting contributions has been to provide materials which range from the general aggregate view through specific sector and industry developments to the micro operations management level. The collection is presented in this order: from macro overview to micro operations management.
Chapter 1 Canada's International Transactions in Services Hugh Henderson; Chapter 2 Canada's Ageing Population and Projected Changes in Value Orientations and the Demand for Urban Services Thomas E. Muller; Chapter 3 Consumer Satisfaction with Government Services Victor J. Roth Lorne Bozinoff; Chapter 4 Accessibility and Quality in Higher Education Sid N. Gilbert Frederick T. Evers; Chapter 5 Issues and Opportunities in the Professional Services Jerry S. White; Chapter 6 The Impact of CAD on Consulting Engineering Firms: A Survey of CAD Users and Non-users John Haywood-Farmer Neil F. Hill; Chapter 7 The Rise of Non-Bank Financial Conglomerates: A Major Trend in the Unfolding Financial Services Sector of the Canadian Economy Gordon F. Boreham; Chapter 8 Telecommunications Services in Canada: The Changing Policy and Regulatory Context R. Brian Woodrow; Chapter 9 Tracking a Growth Industry: The Development of Marketing Research Services in Canada James G. Barnes; Chapter 10 The Business of High Culture: Marketing the Performing Arts in Canada Gainer Brenda; Chapter 11 The Role of Non-verbal Communication in Service Provision and Representation M.S. Sommers D. W. Greeno D. Boag;
Chapter 1 Canada's International Transactions in Services Hugh Henderson; Chapter 2 Canada's Ageing Population and Projected Changes in Value Orientations and the Demand for Urban Services Thomas E. Muller; Chapter 3 Consumer Satisfaction with Government Services Victor J. Roth Lorne Bozinoff; Chapter 4 Accessibility and Quality in Higher Education Sid N. Gilbert Frederick T. Evers; Chapter 5 Issues and Opportunities in the Professional Services Jerry S. White; Chapter 6 The Impact of CAD on Consulting Engineering Firms: A Survey of CAD Users and Non-users John Haywood-Farmer Neil F. Hill; Chapter 7 The Rise of Non-Bank Financial Conglomerates: A Major Trend in the Unfolding Financial Services Sector of the Canadian Economy Gordon F. Boreham; Chapter 8 Telecommunications Services in Canada: The Changing Policy and Regulatory Context R. Brian Woodrow; Chapter 9 Tracking a Growth Industry: The Development of Marketing Research Services in Canada James G. Barnes; Chapter 10 The Business of High Culture: Marketing the Performing Arts in Canada Gainer Brenda; Chapter 11 The Role of Non-verbal Communication in Service Provision and Representation M.S. Sommers D. W. Greeno D. Boag;
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