Andere Kunden interessierten sich auch für
![The Quality of Restaurant Services]( "The Quality of Restaurant Services")
The Quality of Restaurant Services32,99 €![The profile of the Algerian student with an entrepreneurial intention]( "The profile of the Algerian student with an entrepreneurial intention")
The profile of the Algerian student with an entrepreneurial intention51,99 €![Service Quality and Student Satisfaction in B-Schools]( "Service Quality and Student Satisfaction in B-Schools")
Service Quality and Student Satisfaction in B-Schools52,99 €![HOW TO MAKE MONEY IN COLLEGE AS A STUDENT]( "HOW TO MAKE MONEY IN COLLEGE AS A STUDENT")
HOW TO MAKE MONEY IN COLLEGE AS A STUDENT29,99 €![Entrepreneurship education in Algeria]( "Entrepreneurship education in Algeria")
Entrepreneurship education in Algeria55,99 €![Algerian students' entrepreneurial intentions]( "Algerian students' entrepreneurial intentions")
Algerian students' entrepreneurial intentions51,99 €![INTERNATIONAL STUDENT EXCHANGE]( "INTERNATIONAL STUDENT EXCHANGE")
INTERNATIONAL STUDENT EXCHANGE18,99 €
The aim of this research was to assess the degree of student satisfaction with the quality of the services provided by the Academic Registry Office at FACED-UEM. As far as the methodological procedures are concerned, in terms of nature, this was an applied, exploratory study, with a mixed approach (qualitative-quantitative) and based on a case study. To obtain the data, an interview script was used for the employees of the Faculty's Academic Records Office and a questionnaire based on three scales (CSAT, NPS and Servqual) that involved undergraduate and postgraduate students from the Faculty of Education. The results of the survey showed that students are dissatisfied with the quality of the services provided at the RRA-FACED. It was also concluded that the quality of the services provided is at the level of unacceptable, due to the fact that employees have difficulty meeting deadlines, do not respond immediately, do not convey confidence, and do not give individualized attentionto students. As a main recommendation, RRA-FACED should set up a complaints management system with a telephone line.