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Citizens' everyday conduct is shaped by governmental action, yet there is much evidence that both front-line public service staff and service users can sometimes act in ways that modify or disrupt intended policy outcomes. This book presents a highly original examination of how policy objectives can be 'subverted' through the actions of citizens.

Produktbeschreibung
Citizens' everyday conduct is shaped by governmental action, yet there is much evidence that both front-line public service staff and service users can sometimes act in ways that modify or disrupt intended policy outcomes. This book presents a highly original examination of how policy objectives can be 'subverted' through the actions of citizens.
Autorenporträt
Marian Barnes is Professor of Social Policy and Director of the Social Science, Policy and Research Centre at the University of Brighton. She has undertaken extensive research in aspects of user involvement and public participation in health and social care, children's services and local governance. David Prior is Senior Research Fellow in the Institute of Applied Social Studies, School of Social Policy, University of Birmingham. His research has focused specifically on community safety and antisocial behaviour and more broadly on issues of citizenship and local governance.