Israel Tinoco Cajiao

Supervision in the Hospitality Industry

• Broschiertes Buch

Produktbeschreibung

Prepare to excel in hospitality leadership by mastering supervisory skills in hotels, restaurants, and resorts. Engage with practical case studies and exercises that refine communication, conflict resolution, and team building-enhancing service quality and transforming the way diverse teams are managed.

Produktdetails

• Verlag: Toronto Academic Press
• Erscheinungstermin: 10. Januar 2025
• Englisch
• ISBN-13: 9781779563330
• ISBN-10: 1779563337
• Artikelnr.: 72665128

Autorenporträt

Israel Cajiao is an expert on hotelier activity, with an experience of more than 10 years in hotel Marketing, Sales, and Management. Passionate about tourism investigation. Currently Regional Sales Manager of nine group hotels in Florida. Expert in the development of marketing strategies to make a business profitable based on an efficient investigation. Make research about the expats living in Cuenca Ecuador and the features of this type of tourism. Expert Marketing Research Skills for tourism products and destinations. Tourism degree from the University of Cuenca and a Masters's Degree in Marketing from one of the most valuable universities in Ecuador, ESPOL.

Inhaltsangabe

1 The Supervisor as Manager
2 The Supervisor as Leader
3 Planning, Organizing, and Goal Setting
Introduction
4 Communicating Effectively
5 Effectiveness in Performance Management and Feedback
6 Recruitment, Selection, and Orientation
7 Motivation
8 Supervising Teams, Team Building, And Coaching
9 Employee Training and Development
10 Conflict Management, Resolution, and Prevention