Introduction 1
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It
The Impact Of Diversity On Teams 7
What Is Diversity?
Types Of Teams
Cultural Differences And The Types Of Teams
Identifying Barriers To Team Effectiveness
Overcoming Barriers
A Model For A High Performance Diverse Team 21
Four Key Factors
Build Diversity Awareness
Understand Diversity Issues Within The Team
Develop Interpersonal Skill That Make A Difference
Reinforce The Team Norms
Chester Cylinder Case
Build Diversity Awareness 31
Self Assessment
Team Analysis
Diversity Issues Within The Team 43
Understand Differences In Others
Team Development Model
Values
Perceptions
Expectations
Develop Skills That Make A Difference 57
Communication---Attentive Listening And Responding
Checking Assumptions
Conflict Resolution
Reinforce The Team Norms 75
Establish Ground Rules
Practice What You Preach
Summary 87
Appendix: Reproducible Forms And Worksheets 91
