Jessica Gillingham
Tech-Enabled Hospitality
Strategies to Elevate Guest Experience and Operational Efficiency
Jessica Gillingham
Tech-Enabled Hospitality
Strategies to Elevate Guest Experience and Operational Efficiency
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- Produkterinnerung
Understand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.
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Understand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.
Produktdetails
- Produktdetails
- Verlag: Kogan Page Ltd
- Seitenzahl: 280
- Erscheinungstermin: 3. August 2025
- Englisch
- Abmessung: 234mm x 156mm x 19mm
- Gewicht: 432g
- ISBN-13: 9781398620285
- ISBN-10: 1398620289
- Artikelnr.: 71619523
- Herstellerkennzeichnung
- Libri GmbH
- Europaallee 1
- 36244 Bad Hersfeld
- gpsr@libri.de
- Verlag: Kogan Page Ltd
- Seitenzahl: 280
- Erscheinungstermin: 3. August 2025
- Englisch
- Abmessung: 234mm x 156mm x 19mm
- Gewicht: 432g
- ISBN-13: 9781398620285
- ISBN-10: 1398620289
- Artikelnr.: 71619523
- Herstellerkennzeichnung
- Libri GmbH
- Europaallee 1
- 36244 Bad Hersfeld
- gpsr@libri.de
Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.
Section
ONE: Strategy and purpose; Chapter
Assignment 1: Coming up with a winning idea for your business plan; Chapter
Assignment 2: Strategy
the big picture; Chapter
Assignment 3: You and your team; Section
TWO: Market research; Chapter
Assignment 4: Researching customers; Chapter
Assignment 5: Researching competitors; Chapter
Assignment 6: A plan for market research; Section
THREE: Competitive marketing strategies; Chapter
Assignment 7: Products and/or services; Chapter
Assignment 8: Pricing; Chapter
Assignment 9: Advertising and promotion; Chapter
Assignment 10: Place and distribution; Chapter
Assignment 11: People, process and physical environment; Chapter
Assignment 12: Competing online; Section
FOUR: Operations; Chapter
Assignment 13: The selling methods plan; Chapter
Assignment 14: Making, outsourcing and supplies; Chapter
Assignment 15: Legal and regulatory factors; Section
FIVE: Reviewing financing requirements and options; Chapter
Assignment 16: The sales forecast; Chapter
Assignment 17: Cash
flow projections; Chapter
Assignment 18: The profit and loss account; Chapter
Assignment 19: The balance sheet; Chapter
Assignment 20: Break
even analysis; Chapter
Assignment 21: Estimating financing requirements; Chapter
Assignment 22: Stress testing your business projections; Section
SIX: Business controls; Chapter
Assignment 23: Financial controls; Chapter
Assignment 24: Sales and marketing controls; Chapter
Assignment 25: Other business controls; Section
SEVEN: Writing up and presenting your business plan; Chapter
Assignment 26: Writing up and presenting your business plan;
ONE: Strategy and purpose; Chapter
Assignment 1: Coming up with a winning idea for your business plan; Chapter
Assignment 2: Strategy
the big picture; Chapter
Assignment 3: You and your team; Section
TWO: Market research; Chapter
Assignment 4: Researching customers; Chapter
Assignment 5: Researching competitors; Chapter
Assignment 6: A plan for market research; Section
THREE: Competitive marketing strategies; Chapter
Assignment 7: Products and/or services; Chapter
Assignment 8: Pricing; Chapter
Assignment 9: Advertising and promotion; Chapter
Assignment 10: Place and distribution; Chapter
Assignment 11: People, process and physical environment; Chapter
Assignment 12: Competing online; Section
FOUR: Operations; Chapter
Assignment 13: The selling methods plan; Chapter
Assignment 14: Making, outsourcing and supplies; Chapter
Assignment 15: Legal and regulatory factors; Section
FIVE: Reviewing financing requirements and options; Chapter
Assignment 16: The sales forecast; Chapter
Assignment 17: Cash
flow projections; Chapter
Assignment 18: The profit and loss account; Chapter
Assignment 19: The balance sheet; Chapter
Assignment 20: Break
even analysis; Chapter
Assignment 21: Estimating financing requirements; Chapter
Assignment 22: Stress testing your business projections; Section
SIX: Business controls; Chapter
Assignment 23: Financial controls; Chapter
Assignment 24: Sales and marketing controls; Chapter
Assignment 25: Other business controls; Section
SEVEN: Writing up and presenting your business plan; Chapter
Assignment 26: Writing up and presenting your business plan;
Section
ONE: Strategy and purpose; Chapter
Assignment 1: Coming up with a winning idea for your business plan; Chapter
Assignment 2: Strategy
the big picture; Chapter
Assignment 3: You and your team; Section
TWO: Market research; Chapter
Assignment 4: Researching customers; Chapter
Assignment 5: Researching competitors; Chapter
Assignment 6: A plan for market research; Section
THREE: Competitive marketing strategies; Chapter
Assignment 7: Products and/or services; Chapter
Assignment 8: Pricing; Chapter
Assignment 9: Advertising and promotion; Chapter
Assignment 10: Place and distribution; Chapter
Assignment 11: People, process and physical environment; Chapter
Assignment 12: Competing online; Section
FOUR: Operations; Chapter
Assignment 13: The selling methods plan; Chapter
Assignment 14: Making, outsourcing and supplies; Chapter
Assignment 15: Legal and regulatory factors; Section
FIVE: Reviewing financing requirements and options; Chapter
Assignment 16: The sales forecast; Chapter
Assignment 17: Cash
flow projections; Chapter
Assignment 18: The profit and loss account; Chapter
Assignment 19: The balance sheet; Chapter
Assignment 20: Break
even analysis; Chapter
Assignment 21: Estimating financing requirements; Chapter
Assignment 22: Stress testing your business projections; Section
SIX: Business controls; Chapter
Assignment 23: Financial controls; Chapter
Assignment 24: Sales and marketing controls; Chapter
Assignment 25: Other business controls; Section
SEVEN: Writing up and presenting your business plan; Chapter
Assignment 26: Writing up and presenting your business plan;
ONE: Strategy and purpose; Chapter
Assignment 1: Coming up with a winning idea for your business plan; Chapter
Assignment 2: Strategy
the big picture; Chapter
Assignment 3: You and your team; Section
TWO: Market research; Chapter
Assignment 4: Researching customers; Chapter
Assignment 5: Researching competitors; Chapter
Assignment 6: A plan for market research; Section
THREE: Competitive marketing strategies; Chapter
Assignment 7: Products and/or services; Chapter
Assignment 8: Pricing; Chapter
Assignment 9: Advertising and promotion; Chapter
Assignment 10: Place and distribution; Chapter
Assignment 11: People, process and physical environment; Chapter
Assignment 12: Competing online; Section
FOUR: Operations; Chapter
Assignment 13: The selling methods plan; Chapter
Assignment 14: Making, outsourcing and supplies; Chapter
Assignment 15: Legal and regulatory factors; Section
FIVE: Reviewing financing requirements and options; Chapter
Assignment 16: The sales forecast; Chapter
Assignment 17: Cash
flow projections; Chapter
Assignment 18: The profit and loss account; Chapter
Assignment 19: The balance sheet; Chapter
Assignment 20: Break
even analysis; Chapter
Assignment 21: Estimating financing requirements; Chapter
Assignment 22: Stress testing your business projections; Section
SIX: Business controls; Chapter
Assignment 23: Financial controls; Chapter
Assignment 24: Sales and marketing controls; Chapter
Assignment 25: Other business controls; Section
SEVEN: Writing up and presenting your business plan; Chapter
Assignment 26: Writing up and presenting your business plan;