Discover how we became addicted to apologies without really saying sorry, understand when and how to make meaningful amends and why respectfully holding your ground makes you better at being sorry.
Discover how we became addicted to apologies without really saying sorry, understand when and how to make meaningful amends and why respectfully holding your ground makes you better at being sorry.
Sir Cary Cooper, CBE, is the 50th Anniversary Professor of Organizational Psychology and Health at the ALLIANCE Manchester Business School. Based in Macclesfield, UK, he is also the Chair of the National Forum for Health and Wellbeing at Work. He was President of the CIPD, the British Academy of Management, RELATE and Institute of Welfare. He has been voted the Most Influential HR Thinker by HR Magazine and is a Fellow of the American Academy of Management. He is President of the British Academy of Management, is a Companion of the Chartered Management Institute and one of the first UK based Fellows of the (American) Academy of Management. He is also the President of the Institute of Welfare and Chair of the UK's Academy of Social Sciences. He is a leading commentator on workplace issues and wellbeing, having authored and edited numerous books and articles on the subject, as well as being a frequent contributor to national newspapers, TV and radio. He was made a Commander of the British Empire (CBE) by the Queen in 2001 for his contribution to occupational health, and awarded a Knighthood by the Queen in 2014 for his contribution to the social sciences.
Inhaltsangabe
Chapter - 01: Introduction;
Chapter - 02: Who's been apologizing and what are they sorry about?;
Chapter - 03: The six reasons organizations apologize and the one reason they won't;
Chapter - 04: Culture, values and consumer expectations;
Chapter - 05: The definitive modern apology and why everyone ignored it;
Chapter - 06: If everyone's sorry, nobody is sorry;
Chapter - 07: How the experts apologize without saying sorry;
Chapter - 08: Schrödinger's apology, grammatical deflections and evasions;
Chapter - 09: Crisis fatigue and the case for rationing apologies;
Chapter - 10: It's not about you;
Chapter - 11: Keep trying;
Chapter - 12: 'Forced to apologize'?;
Chapter - 13: 'We got it wrong';
Chapter - 14: Self-service apologies;
Chapter - 15: Optics anxiety and apologizing for how things look;
Chapter - 16: The true cost of corporate atonement;
Chapter - 17: The economics of saying sorry:;
Chapter - 18: Crisis communications and the potential for mischief;
Chapter - 19: Apology laundering;
Chapter - 20: Apologizing on behalf of others;
Chapter - 21: £1 million in sales in four days;
Chapter - 22: Don't mistake kindness for weakness;
