Tim Stapenhurst

The Benchmarking Book

• Broschiertes Buch

Produktbeschreibung

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmarking as a means of setting goals and measuring performance against the products, services and practices of other organizations that are recognized as leaders.

The Benchmarking Book is an indispensable guide to process improvement through benchmarking, providing managers, practitioners and consultants with all the information needed to carry out effective benchmarking studies.

Covering everything from essential theory to important considerations such as project management and legal issues, The Benchmarking Book is the ideal step-by-step guide to assessing and improving your company's processes and performance through benchmarking.

Produktdetails

• Verlag: Taylor & Francis
• Artikelnr. des Verlages: Y130717
• Seitenzahl: 498
• Erscheinungstermin: 20. April 2009
• Englisch
• Abmessung: 229mm x 152mm x 27mm
• Gewicht: 754g
• ISBN-13: 9780750689052
• ISBN-10: 0750689056
• Artikelnr.: 25404375

Autorenporträt

Tim Stapenhurst

Inhaltsangabe

PART I: What is Benchmarking?; Methods of Benchmarking; PART II: The Benchmarking Process; Phase 1 - Internal Preparation: Selecting a Project and Commissioning a Team; The Team Begins Work; Identifying and Selecting Benchmarking Participants; Metrics and Data; Normalization; How to Identify Benchmarking Metrics; Reviewing and Finalizing Metrics; The Importance of Operational Definitions and How to Create Them; Finalizing the Project Plan and Gaining Management Support; Inviting and Working with Participants. Phase 2 - Benchmarking Performances: Effective Acquisition of Complete Accurate Data; Turning Data into Recommendations; Finalizing the Report and Other Deliverables. Phase 3 - Improving Performance: From Report to Improvement; Beyond the Numbers: Gathering Information from Participants; Implementation Considerations; Copying with Understanding; PART III: Managerial and Organizational Aspects of Benchmarking: Management Roles and Responsibilities; An Introduction to Legal Issues and Working with Consultants; PART IV: Case Studies: Benchmarking IT at Citigroup; The Drilling Peformance Review - The Evolution of a Benchmarking Club; Benchmarking Local Goverment Services; The Best Practice Club; Bibliography

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Part 1 A Background to BM
Chapter 1 What is Benchmarking?
Chapter 2 Methods of Benchmarking
Part 2 The Benchmarking Process
The Benchmarking Process: Internal Preparation
Chapter 3 Selecting a Project and Commissioning the Team
Chapter 4 The Team Begins Work: Honing the Project Charter
Chapter 5 Identifying and Selecting Benchmarking Participants
Chapter 6 Metrics and Data
Chapter 7 Normalization: How to Compare Apples with Pears
Chapter 8 How to Identify Benchmarking Metrics
Chapter 9 Reviewing and Finalizing Metrics
Chapter 10 The Importance of Operational Definitions and How to Create Them
Chapter 11 Finalizing the Project Plan and Gaining Management Support
Chapter 12 Inviting and Working with Participants
The Benchmarking Process - Benchmarking Performances
Chapter 13 Effective Acquisition of Complete Accurate Data
Chapter 14 Turning Data into Recommendations: Data Analysis
Chapter 15 Finalizing the Report and Other Deliverables
The Benchmarking Process-Improving performance
Chapter 16 From Report to Improvement: Preparing for Improvement
Chapter 17 Beyond the Numbers: Gathering Information From Participants
Chapter 18 Implementation Considerations
Chapter 19 Copying Without Understanding: a Risk Too Far, Hall Gordon
Part III Managerial and Organizational Aspects of Benchmarking
Chapter 20 Management Roles and Responsibilities
Chapter 21 An Introduction to Legal Issues and Working with Consultants
Part IV Case Studies
Chapter 22 Benchmarking IT at Citigroup, Caleb Masland
Chapter 23 The Drilling Performance Review - The Evolution of a Benchmarking Club, Stapenhurst Pat
Chapter 24 Benchmarking Local Government Services, Carroll Paul
Chapter 25 The Best Practice Club, Wilkinson Director Ray