The Bloomsbury Handbook of Service Design

Plural Perspectives and a Critical Contemporary Agenda
Herausgeber: Penin, Lara; Sangiorgi, Daniela; Prendiville, Alison

• Gebundenes Buch

Produktbeschreibung

An overview of the current landscape of service design, covering both scholarly and practical discussions.

Produktdetails

• Verlag: Bloomsbury Academic
• Seitenzahl: 464
• Erscheinungstermin: 8. Januar 2026
• Englisch
• Abmessung: 244mm x 169mm x 25mm
• Gewicht: 454g
• ISBN-13: 9781350330283
• ISBN-10: 1350330280
• Artikelnr.: 71637347

Autorenporträt

Lara Penin is an Associate Professor of Transdisciplinary Design at Parsons School of Design, USA. She is a co-founder of the Parsons DESIS Lab research laboratory, a former director of the Transdisciplinary Design graduate program and a co-lead of the Graduate Minor in Civic Service Design. Lara is the author of An Introduction to Service Design: Designing the Invisible (Bloomsbury, 2018), and editor of The Disobedience of Design Gui Bonsiepe (Bloomsbury, 2021). Alison Prendiville is Professor of Service Design at LCC University of the Arts London, UK. Her work is transdisciplinary working with health and social care professionals, scientists, engineers, and anthropologists to facilitate and converge design with science and technology for the development of locally situated services and policy developments to address societal challenges. Along with Daniela Sangiorgi she edited the book Designing for Service (Bloomsbury, 2017). Daniela Sangiorgi is Associate Professor at the Department of Design of Politecnico di Milano, Italy. She has been one of the first scholars studying service design and co-editor of two leading books (Design for Services, 2011; Designing for Service, Bloomsbury, 2017). She worked 8 years in the UK (ImaginationLancaster, Lancaster University). Her expertise is design for service innovation, with a focus on public services and healthcare. She is a member of Polimi DeSIS Lab (https://www.desis.polimi.it).

Inhaltsangabe

SECTION 1: INTRODUCTION
SECTION 2: PLURAL SERVICES AND DESIGN COSMOLOGIES
Introduction Section 2
2.1 Service design at the crossroad of multiple knowledge forms and
epistemologies
Alison Prendiville, Nipun Garodia, and Adam Drazin
2.2 Unfolding services as collective conversations: rhetoric, dialectic,
and deliberative
Miso Kim and Michael Arnold Mages
2.3 Cultivating reflexivity in service design: considerations, examples,
critical reflections & questions
Josina Vink, Vanessa Rodrigues, Åsa Wikberg Nilsson, and Ahmed Ansari
2.4 In the pursuit of decolonising dominant service design: three reflexive
stories
Yoko Akama, Tristan Schultz, and Ricardo Sosa
2.5 Current, potential and future trajectories for interdisciplinarity
across service and design Research
Stefan Holmlid, Martina Caic, Anna Seravalli, and Elina Jaakkola
SECTION 3: A CRITICAL AGENDA FOR SERVICE DESIGN
Introduction Section 3
3.1 Justice in designing services
Lesley-Ann Noel, Gina Fernandes, and Robert B. Whiteside
3.2 Worker-centred service design: countering the invisibility of workers
Lara Penin and Rashid Owoyele
3.3 The politics of participation in service design: preparation,
emergence, and refusals
Shana Agid, Myriam D. Diatta, and Jakob Trischler
3.4 The case for feminist service design
Daniella Jenkins (interview with Lara Penin)
3.5 Embracing the unknown: service design approaches to address uncertainty
Aguinaldo dos Santos, Ricardo Martins, Mari Suhoeimo, and Jaewoo Joo
SECTION 4: CONTEXTUALISING SERVICES, SYSTEMS AND CHANGE
Introduction Section 4
4.1. Making sense of design for business: towards an umbrella paradigm
moving service design and its allied fields forward
Ingo Oswald Karpen and Ileana Stigliani
4.2 A systemic perspective on service design
Daniela Sangiorgi, Mieke van der Bijl-Brouwer, Lia Patricio, and Jennie
Winhall
4.3 Research dialogues for proximity and trust when working with government
Sabine Junginger and Michael Kost
4.4 Service design and social change
Thomas Markussen, Daniela Selloni, and Joyce Yee
4.5 The music that breaks the gramophone: opening service design education
to perspectives beyond the present paradigm
A conversation among Nicola Morelli, Amalia de Götzen, and Luca Simeone
with Grazia Concilio, Francesca Cognetti, and Ni Minqing
SECTION 5: DEVELOPING SERVICE DESIGN PRACTICES AND APPROACHES
Introduction Section 5
5.1 Collective embodiment in service interfaces
Frederick M. C. van Amstel and Fernando Secomandi
5.2 Design facilitation: navigating complex and asymmetrical contexts
Manuela Aguirre Ulloa, Florencia Adriasola, Gianncarlo Duran, and Andrés
Ortega
5.3 Queering service design: toward a truly human-centered design
orientation
Sloan Leo Cowan with Mari Nakano
5.4 Dialogical empathy in services: guidelines and principles between art
and design
Carla Cipolla, Alice Devecchi, and Luis Alt
5.5 Service design ethnography: experiences from practice-based research
Juan Sanin and Melisa Duque
5.6 Journeys of digital transformation: a reflection on stories of
organisational change and the role of service designers
Roberta Tassi and Serena Talento
5.7 Service design narratives
John A. Bruce, Francesca Piredda, and Janna DeVylder
SECTION 6: BUILDING FUTURES
Introduction Section 6
6.1 Speculative services: critical technology literacy and the future of
service design
Elizaveta (Lee) Kravchenko and Laura Forlano
6.2 More-than-human service design
Marc Brightman, Francesco Cara, and Ralitsa Diana Debrah
6.3 A Political dialogue about government service design politics
Cameron Tonkinwise and Lucy Kimbell
6.4 Designing services for de-humanising futures
Stefana Broadbent
6.5 Commoning for a regenerative world: realizing new directions for
service design
Julia Schaeper and Glenn Robert