In the realm of electronic resources everything runs smoothly - until suddenly, without warning, it doesn't. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem and take steps to reach a resolution.
In the realm of electronic resources everything runs smoothly - until suddenly, without warning, it doesn't. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem and take steps to reach a resolution.
Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College. Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.
Inhaltsangabe
1. Preface 2. Chapter 1 Troubleshooting as Problem Solving 3. Chapter 2 The Access Chain 4. Chapter 3 Soliciting Problem Reports 5. Chapter 4 Diagnosing Access Issues 6. Chapter 5 Resolving Access Issues 7. Chapter 6 Common Access Issues and Examples 8. Chapter 7 Troubleshooting Workflows and Training 9. Chapter 8 Proactive Troubleshooting Conclusion 10. Index