Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in…mehr
Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.
Rino J. Patti is currently Professor Emeritus from the University of Southern California School of Social Work. He was formerly Professor and and Doctoral Program Director as well as Dean for nine years. Previously he was a Professor at University of Washington, Seattle. Throughout his career his interests have focused on the organization and administration of social welfare services, with particular emphasis on the processes and conditions in organizations that produce high quality, effective social services. He has also served as editor of Administration in Social work and has authored nearly 50 articles and book chapters in several books.
Inhaltsangabe
Preface Part 1. Dimensions of Human Services Management 1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century - Rino J. Patti 2. General Themes in the Evolution of Human Services Administration - Michael Reisch 3. Human Services Administration and Organizational Theory - Yeheskel Hasenfeld 4. The Structure and Financing of Human Services Organizations - Leon Ginsberg and Margaret Gibelman 5. What Human Services Managers Do and Why They Do It - David Menefee Part 2. Managing for Performance 6. Organizational Climate and Culture and Performance in the Human Services - Charles Glisson 7. Leadership and Performance in Human Services Organizations - Thomas Packard 8. Managing for Service Outcomes: The Critical Role of Information - John Poertner 9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment - Dick Schoech Part 3. Developing and Empowering Staff and Volunteers 10. Motivating Work Performance in Human Services Organizations - Diane Vinokur-Kaplan 11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts - Michàlle Mor Barak 12. Managing Human Resources: Administrative Issues - Peter J. Pecora 13. Supervision, Development, and Training for Staff and Volunteers - Karen M. Hopkins 14. Managing for Diversity and Empowerment in Human Services Agencies - Alfreda P. Iglehart Part 4. Developing and Managing Programs and Resources 15. Managing the Planning Process - Michael J. Austin and Jeffrey R. Solomon 16. Program Planning and Management - Lawrence L. Martin 17. Confronting Fundraising Challenges - Armand Lauffer 18. Nonprofit Boards: Developing and Managing a Vital Resource - Sheldon R. Gelman 19. Managing Financial Resources - Mark Ezell Part 5. Leadership in the Agency Environment 20. Agency-Environment Relations: Understanding External and Natural Environments - Hillel Schmid 21. Building Community Partnerships and Networks - Catherine Foster Alter 22. Policy Advocacy and Lobbying in Human Services Organizations - Jennifer E. Mosley Part 6. Looking to the Future: Practice Trends and Management Education 23. Practitioners¿ Views on the Future of Human Services Management - Gary Bess 24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education - Richard Hoefer Index About the Editor About the Contributors
Preface Part 1. Dimensions of Human Services Management 1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century - Rino J. Patti 2. General Themes in the Evolution of Human Services Administration - Michael Reisch 3. Human Services Administration and Organizational Theory - Yeheskel Hasenfeld 4. The Structure and Financing of Human Services Organizations - Leon Ginsberg and Margaret Gibelman 5. What Human Services Managers Do and Why They Do It - David Menefee Part 2. Managing for Performance 6. Organizational Climate and Culture and Performance in the Human Services - Charles Glisson 7. Leadership and Performance in Human Services Organizations - Thomas Packard 8. Managing for Service Outcomes: The Critical Role of Information - John Poertner 9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment - Dick Schoech Part 3. Developing and Empowering Staff and Volunteers 10. Motivating Work Performance in Human Services Organizations - Diane Vinokur-Kaplan 11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts - Michàlle Mor Barak 12. Managing Human Resources: Administrative Issues - Peter J. Pecora 13. Supervision, Development, and Training for Staff and Volunteers - Karen M. Hopkins 14. Managing for Diversity and Empowerment in Human Services Agencies - Alfreda P. Iglehart Part 4. Developing and Managing Programs and Resources 15. Managing the Planning Process - Michael J. Austin and Jeffrey R. Solomon 16. Program Planning and Management - Lawrence L. Martin 17. Confronting Fundraising Challenges - Armand Lauffer 18. Nonprofit Boards: Developing and Managing a Vital Resource - Sheldon R. Gelman 19. Managing Financial Resources - Mark Ezell Part 5. Leadership in the Agency Environment 20. Agency-Environment Relations: Understanding External and Natural Environments - Hillel Schmid 21. Building Community Partnerships and Networks - Catherine Foster Alter 22. Policy Advocacy and Lobbying in Human Services Organizations - Jennifer E. Mosley Part 6. Looking to the Future: Practice Trends and Management Education 23. Practitioners¿ Views on the Future of Human Services Management - Gary Bess 24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education - Richard Hoefer Index About the Editor About the Contributors
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