Dan Sachs

The Million Dollar Greeting

Today's Best Practices for Profit, Customer Retention, and a Happy Workplace

• Broschiertes Buch

Produktbeschreibung

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospital

Produktdetails

• Verlag: Apollo Publishers
• Seitenzahl: 204
• Erscheinungstermin: 20. Juni 2023
• Englisch
• Abmessung: 218mm x 140mm x 18mm
• Gewicht: 292g
• ISBN-13: 9781954641808
• ISBN-10: 195464180X
• Artikelnr.: 64541717

Autorenporträt

Dan Sachs with Janet Scott and a foreword by Alwyn Scott

Inhaltsangabe

Foreword by Alwyn Scott
Introduction: A Brief (But Necessary) History of Customer Service
It All Starts with Hospitality, Baby
Section 1: The Evangelists
Chapter 1: Zingerman’s: Laser-Focused on Customer Service
Chapter 2: Nick’s Pizza & Pub: Employees in Charge
Chapter 3: BerylHealth: Everyone Deserves a "Thank You"
Section 2: The Transformers
Chapter 4: Zappos: If You’re Not Changing, You’re Dying
Chapter 5: FreshBooks: It’s All about the Rock Stars—a.k.a. Customer
Service
Chapter 6: Brooklyn Brewery: Education
Section 3: The Pragmatists
Chapter 7: Lettuce Entertain You: Consistency for the Brand and the
Customer
Chapter 8: Union Square Hospitality: Start at Square One—HIRING
Chapter 9: Hyatt: Top-Down Empathy
Chapter 10: Lessons Learned.
Bibliography
Acknowledgments