Susan Page
The Power of Business-Process Improvement
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Susan Page
The Power of Business-Process Improvement
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
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Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle. The Power of Business-Process Improvement proves that even sweeping BPI initiatives don't have to be complex, time-consuming projects. This incredibly practical book cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Starting with simple tools to help the reader develop…mehr
Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle. The Power of Business-Process Improvement proves that even sweeping BPI initiatives don't have to be complex, time-consuming projects. This incredibly practical book cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Starting with simple tools to help the reader develop a process inventory, the book shows how to prioritize and map processes, apply improvement techniques, test new processes and rework them as necessary and implement the changes.
Produktdetails
- Produktdetails
- Verlag: McGraw-Hill Professional
- Seitenzahl: 288
- Erscheinungstermin: 8. Februar 2010
- Englisch
- Abmessung: 241mm x 160mm x 34mm
- Gewicht: 635g
- ISBN-13: 9780814414781
- ISBN-10: 0814414788
- Artikelnr.: 26816173
- Herstellerkennzeichnung Die Herstellerinformationen sind derzeit nicht verfügbar.
- Verlag: McGraw-Hill Professional
- Seitenzahl: 288
- Erscheinungstermin: 8. Februar 2010
- Englisch
- Abmessung: 241mm x 160mm x 34mm
- Gewicht: 635g
- ISBN-13: 9780814414781
- ISBN-10: 0814414788
- Artikelnr.: 26816173
- Herstellerkennzeichnung Die Herstellerinformationen sind derzeit nicht verfügbar.
Contents
CHAPTER 1: The Roadmap: Learning How to Navigate Can You Do It?
The Journey
The Ten Simple Steps to Business Process Improvement
Step 1: Develop the Process Inventory
Step 2: Establish the Foundation
Step 3: Draw the Process Map
Step 4: Estimate Time and Cost
Step 5: Verify the Process Map
Step 6: Apply Improvement Techniques
Step 7: Create Internal Controls, Tools, and Metrics
Step 8: Test and Rework
Step 9: Implement the Change
Step 10: Drive Continuous Improvement
The Executive Summary
Case Study
Chapter Summary
CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
The Process Inventory
Process Prioritization
Developing Criteria
Scale
Applying Weighting
Chapter Summary: Step 1
Time Estimate
Build the Business Process Inventory
Sponsor Meeting
Establish Categories, Criteria, Scale, Weighting
Complete the Process Prioritization Table
A Second Sponsor Meeting
What You Have Achieved
CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep
The Eight Sections of the Scope Definition Document
Section 1: Process Name
Section 2: Process Owner
Section 3: Description
Section 4: Scope
Section 5: Process Responsibilities
Section 6: Client and Client Needs
Section 7: Key Stakeholders and Interests
Section 8: Measurements of Success
Chapter Summary: Step 2
Time Estimate
First Project Team Meeting
Sponsor Meeting
What You Have Achieve
CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting
Process Map Overview
Drawing the Process Map
Box 1
Box 2
Box 3
The Cross-Functional Process Map
Continuing the Work from Meeting to Meeting
Documenting the Process
Chapter Summary: Step 3
Time Estimate
Second Project Team Meeting
Postmeeting Work
Follow-on Project Team Meetings
What You have Achieved
CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In
Business Process Timing
Process Cost
People Costs
Tool Costs
Overhead Costs
Putting It All Together
Alternative Cuts of the Data
Analyzing the Cost Estimate Columns
Verify the Process Map
Process Workers
Stakeholders
Sponsor
Chapter Summary: Steps 4-5
Time Estimate
Project Team Meeting
Postmeeting Work
Sponsor Meeting
Verify the Process Map
Postvalidation Work
What You Have Achieved
CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything
Eliminate Bureaucracy
Value Added
Eliminate Duplication
Simplification
Reduce Cycle Time
Automation
Chapter Summary: Step 6
Time Estimate
Project Team Meeting
Postmeeting Work
What You Have Achieved
CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
Internal Controls
Tools
Job Aids
Custom Email Forms
Excel Tools
Metrics
Chapter Summary: Step 7
Time Estimate
Project Team Meeting
Postmeeting Work
Project Team Meeting
What You Have Achieved
CHAPTER 8:
Step 8: Test and Rework: Making Sure It Works
The Five Steps to Testing the Business Process
Step 1: Create the Test Plan
Step 2: Develop the Scenarios
Step 3: Implement the Test Plan
Step 4: Summarize Feedback and Rework
Step 5: Retest
Chapter Summary: Step 8
Time Estimate
Create the Test Plan
Write Test Scenarios
Implement the Test Plan and Rework
What You Have Achieved
CHAPTER 9:
Step 9: Implement the Change: Preparing the Organization
The Implementation Plan
Overview of the Three Phases of the Implementation Plan
The Design Phase
The Development Phase
The Implementation Phase
The Four Tracks in the Implementation Phase
Change Management Track (Impact Analysis)
Communications Track (Communication Plan)
Training Track (Training Plan)
Chapter S
CHAPTER 1: The Roadmap: Learning How to Navigate Can You Do It?
The Journey
The Ten Simple Steps to Business Process Improvement
Step 1: Develop the Process Inventory
Step 2: Establish the Foundation
Step 3: Draw the Process Map
Step 4: Estimate Time and Cost
Step 5: Verify the Process Map
Step 6: Apply Improvement Techniques
Step 7: Create Internal Controls, Tools, and Metrics
Step 8: Test and Rework
Step 9: Implement the Change
Step 10: Drive Continuous Improvement
The Executive Summary
Case Study
Chapter Summary
CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
The Process Inventory
Process Prioritization
Developing Criteria
Scale
Applying Weighting
Chapter Summary: Step 1
Time Estimate
Build the Business Process Inventory
Sponsor Meeting
Establish Categories, Criteria, Scale, Weighting
Complete the Process Prioritization Table
A Second Sponsor Meeting
What You Have Achieved
CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep
The Eight Sections of the Scope Definition Document
Section 1: Process Name
Section 2: Process Owner
Section 3: Description
Section 4: Scope
Section 5: Process Responsibilities
Section 6: Client and Client Needs
Section 7: Key Stakeholders and Interests
Section 8: Measurements of Success
Chapter Summary: Step 2
Time Estimate
First Project Team Meeting
Sponsor Meeting
What You Have Achieve
CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting
Process Map Overview
Drawing the Process Map
Box 1
Box 2
Box 3
The Cross-Functional Process Map
Continuing the Work from Meeting to Meeting
Documenting the Process
Chapter Summary: Step 3
Time Estimate
Second Project Team Meeting
Postmeeting Work
Follow-on Project Team Meetings
What You have Achieved
CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In
Business Process Timing
Process Cost
People Costs
Tool Costs
Overhead Costs
Putting It All Together
Alternative Cuts of the Data
Analyzing the Cost Estimate Columns
Verify the Process Map
Process Workers
Stakeholders
Sponsor
Chapter Summary: Steps 4-5
Time Estimate
Project Team Meeting
Postmeeting Work
Sponsor Meeting
Verify the Process Map
Postvalidation Work
What You Have Achieved
CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything
Eliminate Bureaucracy
Value Added
Eliminate Duplication
Simplification
Reduce Cycle Time
Automation
Chapter Summary: Step 6
Time Estimate
Project Team Meeting
Postmeeting Work
What You Have Achieved
CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
Internal Controls
Tools
Job Aids
Custom Email Forms
Excel Tools
Metrics
Chapter Summary: Step 7
Time Estimate
Project Team Meeting
Postmeeting Work
Project Team Meeting
What You Have Achieved
CHAPTER 8:
Step 8: Test and Rework: Making Sure It Works
The Five Steps to Testing the Business Process
Step 1: Create the Test Plan
Step 2: Develop the Scenarios
Step 3: Implement the Test Plan
Step 4: Summarize Feedback and Rework
Step 5: Retest
Chapter Summary: Step 8
Time Estimate
Create the Test Plan
Write Test Scenarios
Implement the Test Plan and Rework
What You Have Achieved
CHAPTER 9:
Step 9: Implement the Change: Preparing the Organization
The Implementation Plan
Overview of the Three Phases of the Implementation Plan
The Design Phase
The Development Phase
The Implementation Phase
The Four Tracks in the Implementation Phase
Change Management Track (Impact Analysis)
Communications Track (Communication Plan)
Training Track (Training Plan)
Chapter S
Contents
CHAPTER 1: The Roadmap: Learning How to Navigate Can You Do It?
The Journey
The Ten Simple Steps to Business Process Improvement
Step 1: Develop the Process Inventory
Step 2: Establish the Foundation
Step 3: Draw the Process Map
Step 4: Estimate Time and Cost
Step 5: Verify the Process Map
Step 6: Apply Improvement Techniques
Step 7: Create Internal Controls, Tools, and Metrics
Step 8: Test and Rework
Step 9: Implement the Change
Step 10: Drive Continuous Improvement
The Executive Summary
Case Study
Chapter Summary
CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
The Process Inventory
Process Prioritization
Developing Criteria
Scale
Applying Weighting
Chapter Summary: Step 1
Time Estimate
Build the Business Process Inventory
Sponsor Meeting
Establish Categories, Criteria, Scale, Weighting
Complete the Process Prioritization Table
A Second Sponsor Meeting
What You Have Achieved
CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep
The Eight Sections of the Scope Definition Document
Section 1: Process Name
Section 2: Process Owner
Section 3: Description
Section 4: Scope
Section 5: Process Responsibilities
Section 6: Client and Client Needs
Section 7: Key Stakeholders and Interests
Section 8: Measurements of Success
Chapter Summary: Step 2
Time Estimate
First Project Team Meeting
Sponsor Meeting
What You Have Achieve
CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting
Process Map Overview
Drawing the Process Map
Box 1
Box 2
Box 3
The Cross-Functional Process Map
Continuing the Work from Meeting to Meeting
Documenting the Process
Chapter Summary: Step 3
Time Estimate
Second Project Team Meeting
Postmeeting Work
Follow-on Project Team Meetings
What You have Achieved
CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In
Business Process Timing
Process Cost
People Costs
Tool Costs
Overhead Costs
Putting It All Together
Alternative Cuts of the Data
Analyzing the Cost Estimate Columns
Verify the Process Map
Process Workers
Stakeholders
Sponsor
Chapter Summary: Steps 4-5
Time Estimate
Project Team Meeting
Postmeeting Work
Sponsor Meeting
Verify the Process Map
Postvalidation Work
What You Have Achieved
CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything
Eliminate Bureaucracy
Value Added
Eliminate Duplication
Simplification
Reduce Cycle Time
Automation
Chapter Summary: Step 6
Time Estimate
Project Team Meeting
Postmeeting Work
What You Have Achieved
CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
Internal Controls
Tools
Job Aids
Custom Email Forms
Excel Tools
Metrics
Chapter Summary: Step 7
Time Estimate
Project Team Meeting
Postmeeting Work
Project Team Meeting
What You Have Achieved
CHAPTER 8:
Step 8: Test and Rework: Making Sure It Works
The Five Steps to Testing the Business Process
Step 1: Create the Test Plan
Step 2: Develop the Scenarios
Step 3: Implement the Test Plan
Step 4: Summarize Feedback and Rework
Step 5: Retest
Chapter Summary: Step 8
Time Estimate
Create the Test Plan
Write Test Scenarios
Implement the Test Plan and Rework
What You Have Achieved
CHAPTER 9:
Step 9: Implement the Change: Preparing the Organization
The Implementation Plan
Overview of the Three Phases of the Implementation Plan
The Design Phase
The Development Phase
The Implementation Phase
The Four Tracks in the Implementation Phase
Change Management Track (Impact Analysis)
Communications Track (Communication Plan)
Training Track (Training Plan)
Chapter S
CHAPTER 1: The Roadmap: Learning How to Navigate Can You Do It?
The Journey
The Ten Simple Steps to Business Process Improvement
Step 1: Develop the Process Inventory
Step 2: Establish the Foundation
Step 3: Draw the Process Map
Step 4: Estimate Time and Cost
Step 5: Verify the Process Map
Step 6: Apply Improvement Techniques
Step 7: Create Internal Controls, Tools, and Metrics
Step 8: Test and Rework
Step 9: Implement the Change
Step 10: Drive Continuous Improvement
The Executive Summary
Case Study
Chapter Summary
CHAPTER 2: Step 1: Develop the Process Inventory: Identifying and Prioritizing the Process List
The Process Inventory
Process Prioritization
Developing Criteria
Scale
Applying Weighting
Chapter Summary: Step 1
Time Estimate
Build the Business Process Inventory
Sponsor Meeting
Establish Categories, Criteria, Scale, Weighting
Complete the Process Prioritization Table
A Second Sponsor Meeting
What You Have Achieved
CHAPTER 3: Step 2: Establish the Foundation: Avoiding Scope Creep
The Eight Sections of the Scope Definition Document
Section 1: Process Name
Section 2: Process Owner
Section 3: Description
Section 4: Scope
Section 5: Process Responsibilities
Section 6: Client and Client Needs
Section 7: Key Stakeholders and Interests
Section 8: Measurements of Success
Chapter Summary: Step 2
Time Estimate
First Project Team Meeting
Sponsor Meeting
What You Have Achieve
CHAPTER 4: Step 3: Draw the Process Map: Flowcharting and Documenting
Process Map Overview
Drawing the Process Map
Box 1
Box 2
Box 3
The Cross-Functional Process Map
Continuing the Work from Meeting to Meeting
Documenting the Process
Chapter Summary: Step 3
Time Estimate
Second Project Team Meeting
Postmeeting Work
Follow-on Project Team Meetings
What You have Achieved
CHAPTER 5: Steps 4-5: Estimate Time and Cost and Verify the Process Map: Introducing the Process and Cycle Time and Gaining Buy-In
Business Process Timing
Process Cost
People Costs
Tool Costs
Overhead Costs
Putting It All Together
Alternative Cuts of the Data
Analyzing the Cost Estimate Columns
Verify the Process Map
Process Workers
Stakeholders
Sponsor
Chapter Summary: Steps 4-5
Time Estimate
Project Team Meeting
Postmeeting Work
Sponsor Meeting
Verify the Process Map
Postvalidation Work
What You Have Achieved
CHAPTER 6: Step 6: Apply Improvement Techniques: Challenging Everything
Eliminate Bureaucracy
Value Added
Eliminate Duplication
Simplification
Reduce Cycle Time
Automation
Chapter Summary: Step 6
Time Estimate
Project Team Meeting
Postmeeting Work
What You Have Achieved
CHAPTER 7: Step 7: Create Internal Controls, Tools, and Metrics: Making It Real
Internal Controls
Tools
Job Aids
Custom Email Forms
Excel Tools
Metrics
Chapter Summary: Step 7
Time Estimate
Project Team Meeting
Postmeeting Work
Project Team Meeting
What You Have Achieved
CHAPTER 8:
Step 8: Test and Rework: Making Sure It Works
The Five Steps to Testing the Business Process
Step 1: Create the Test Plan
Step 2: Develop the Scenarios
Step 3: Implement the Test Plan
Step 4: Summarize Feedback and Rework
Step 5: Retest
Chapter Summary: Step 8
Time Estimate
Create the Test Plan
Write Test Scenarios
Implement the Test Plan and Rework
What You Have Achieved
CHAPTER 9:
Step 9: Implement the Change: Preparing the Organization
The Implementation Plan
Overview of the Three Phases of the Implementation Plan
The Design Phase
The Development Phase
The Implementation Phase
The Four Tracks in the Implementation Phase
Change Management Track (Impact Analysis)
Communications Track (Communication Plan)
Training Track (Training Plan)
Chapter S