The Sage Handbook of Industrial Marketing addresses the dynamic and complex landscape of industrial marketing, emphasizing the unique challenges and opportunities within business-to-business transactions. In an era marked by technological advancements and globalization, this handbook offers a comprehensive resource that defines the industrial marketing field, captures its historical foundations, and charts a course for its future. It aims to be a benchmark, offering both retrospective and prospective international perspectives to frame, assess, and synthesize the current state of industrial…mehr
The Sage Handbook of Industrial Marketing addresses the dynamic and complex landscape of industrial marketing, emphasizing the unique challenges and opportunities within business-to-business transactions. In an era marked by technological advancements and globalization, this handbook offers a comprehensive resource that defines the industrial marketing field, captures its historical foundations, and charts a course for its future. It aims to be a benchmark, offering both retrospective and prospective international perspectives to frame, assess, and synthesize the current state of industrial marketing. Emphasizing the industrial context, the handbook defines the boundaries of industrial marketing, differentiating it from consumer-focused approaches. It explores the distinctive characteristics of business-to-business products and services within industrial markets, acknowledging the specialized nature of these transactions. The edited collection aims for a holistic view of industrial marketing, encompassing organizational aspects, customer behavior, market research, customer value proposition, market segmentation, product innovation, product management, marketing communications, channels of distribution, and emerging industrial trends. This breadth ensures that readers gain a deep understanding of the multifaceted nature of industrial marketing. Recognizing the global nature of industrial markets, the handbook brings together leading scholars from around the world. This inclusivity ensures diverse perspectives, addressing global variations and challenges inherent in industrial marketing practices. The handbook is thematically organized into sections, each dedicated to a crucial aspect of industrial marketing. This structure allows for an in-depth exploration of specific topics, ensuring a nuanced examination of both traditional and contemporary industrial marketing issues. A dedicated section explores emerging industrial trends, ensuring the collection remains relevant in the face of evolving technologies and market dynamics specific to the industrial context. The Sage Handbook of Industrial Marketing is an essential resource for scholars, practitioners, and students seeking to navigate the complexities of industrial marketing and leverage opportunities within business-to-business transactions. Part 1: Field of Business-to-Business Marketing Part 2: Business-to-Business Organizations Part 3: Business-to-Business Customer Behavior Part 4: Business-to-Business Market Research Part 5: Business Customer Value Proposition Part 6: Market Segmentation and Positioning Part 7: Product Innovation Part 8: Product Management Part 9: Marketing Communications Part 10: Channels of Distribution Part 11: New Trends
Part 1: Field of Business to Business Marketing Chapter 1: C2B2B: The Interplay of Consumer and Business Markets and the Rise of Marketing System Michael Ehret Chapter 2: Characteristics of Business to Business (B2B) Products and Services (including High Tech) Thomas Fotiadis, Konstantinos Rotsios, and Dimitris Folinas Chapter 3: Being a Business to Business (B2B) Marketer and what 'Rules' an Exchange Pete Naudé and Katayoun Zafari Part 2: Business to Business Organizations Chapter 4: Sales and Sales Management for a Changing Digital World Tobias Schäfers, Michel van der Borgh, and Deva Rangarajan Chapter 5: Managing International Products and Services in International Business to Business (B2B) Setting Antonija Kvasina Kovacevic and Dario Miocevic Chapter 6: Customer Success Management Michael Kleinaltenkamp, Katharina Prohl Schwenke, and Laura Elgeti Part 3: Business to Business Customer Behavior Chapter 7: The Business to Business Buying Process: Models of Buyer Behavior Pete Naudé and Katayoun Zafari Chapter 8: The Transformation of Organizational Buying: From Centers to Systems Michael Ehret and Rotimi Olaniyan Chapter 9: Customer Experiences and Customer Journeys in Business to Business (B2B) Contexts Harald Brege, Lisa Lundin, and Daniel Kindström Chapter 10: Business to Business Experience Reengineering through Big Data: Optimizing Interactions and Digital Strategies Dimitrios P. Reklitis, Thomas Fotiadis, Damianos P. Sakas, Artemis G. Andreou, and Alkistis E. Papadopoulou Part 4: Business to Business Market Research Chapter 11: Digital transformation in Business to Business (B2B) Marketing Vasiliki Balaska, Ioannis Kansizoglou, Konstantinos A. Tsintotas, and Antonios Gasterators Chapter 12: Business to Business (B2B) Market Research Aikaterini Vassilikopoulou and Thomas Fotiadis Part 5: Business Customer Value Proposition Chapter 13: Fairness and Unfairness in Business Relationships: The Concepts, Its Dimensions, and Performance Outcomes Tobias Grossmann, Michael Kleinaltenkamp, and Andreas Eggert Chapter 14: Life Cycle Costing and Customer Value Analysis: Strategic Tools for Industrial Marketing Maja Arslanagic Kalajdzic Chapter 15: Just in Time and Other Inventory Strategies Dimitris Folinas, Dimitris Aidonis, Naoum Tsolakis, and Thomas Fotiadis Part 6: Market Segmentation and Positioning Chapter 16: Business to Business (B2B) Marketing Strategic Planning: Aligning Corporate Strategy and Business to Business Marketing Christina Öberg Chapter 17: Business to Business (B2B) Market Segmentation: A Strategic Integrative View on Decisions in the Segmentation Process Ann Højbjerg Clarke and Per Vagn Freytag Chapter 18: Business to Business (B2B) Target Market Selection Judy Zolkiewski, Jamie Burton, and Vicky M. Story Part 7: Product Innovation Chapter 19: Cross functional and Strategic Issues in Business to Business (B2B) Product Development Babu L. John Mariadoss and C. Anthony Di Benedetto Chapter 20: An Overview of Stage Gate® New Product Development Processes Jeffrey B. Schmidt, Kumar Sarangee, and C. Anthony Di Benedetto Chapter 21: Agile Product Development Kumar Sarangee, Jeffrey B. Schmidt, and C. Anthony Di Benedetto Chapter 22: Business to Business (B2B) Product Innovation Konstantinos Z. Vasileiou Chapter 23: Contextualizing Open Innovation and Coopetition in Business to Business Model Innovation: A Narrative Review Steven Pattinson, David M. Brown, and Nicole El Maalouf Part 8: Product Management Chapter 24: Risky Business: A Business to Business (B2B) Brand Management Review and Research Agenda Brian P. Brown, Susan M. Mudambi, and Kunal Swani Chapter 25: Packaging from the Standpoint of Marketing and Supply Chain Management Aggeliki Konstantoglou, Dimitris Folinas, Thomas Fotiadis, and Konstantinos Rotsios Part 9: Marketing Communications Chapter 26: Advertising in Business Markets Miriam Guenther and Peter Guenther Chapter 27: Business to Business Advertising Kostoula Margariti, Leonidas Hatzithomas, and Christina Boutsouki Chapter 28: Implementation of Customer Success Management through Modularization Grgo Vukovic, Markus Florian Seidel, and Selma Kadic Maglajlic Chapter 29: Business to business (B2B) Marketing: An Integrative Review of Four Conceptual Archetypes Josefin Wiik Part 10: Channels of Distribution Chapter 30: Business to Business Distributors Catherine Pardo and Sophie Michel Chapter 31: Digitalization and AI in Business to Business (B2B) Supply Chain Context Elviira Saarelma, Tommi Mahlamäki, and Aki Jääskeläinen Chapter 32: Exploring the Intellectual Foundations of Business to Business (B2) Marketing Channel Strategy and the Role of B2B Channel Members Herbert Kotzab Chapter 33: Distribution networks within the digital realm Dimitris Folinas, Rachel Argyropoulou, and Maria ARgyropoulou Part 11: New Trends Chapter 34: The Internet of Things: Reshaping Business to Business Marketing Relationships Christine Falkenreck and Ralf Wagner Chapter 35: Digital Marketing Methods in Blockchain Applications: A Systematic Review Nikolaos T. Giannakopoulos, Damianos P. Sakas, Thomas Fotiadis, Alkistis E. Papadopoulou, and Artemis G. Andreou Chapter 36: AI and Business to Business Marketing Paul Smith Chapter 37: Branding the Nation? Sustainability in Global Value Chains Peter Lund Thomsen
Part 1: Field of Business to Business Marketing Chapter 1: C2B2B: The Interplay of Consumer and Business Markets and the Rise of Marketing System Michael Ehret Chapter 2: Characteristics of Business to Business (B2B) Products and Services (including High Tech) Thomas Fotiadis, Konstantinos Rotsios, and Dimitris Folinas Chapter 3: Being a Business to Business (B2B) Marketer and what 'Rules' an Exchange Pete Naudé and Katayoun Zafari Part 2: Business to Business Organizations Chapter 4: Sales and Sales Management for a Changing Digital World Tobias Schäfers, Michel van der Borgh, and Deva Rangarajan Chapter 5: Managing International Products and Services in International Business to Business (B2B) Setting Antonija Kvasina Kovacevic and Dario Miocevic Chapter 6: Customer Success Management Michael Kleinaltenkamp, Katharina Prohl Schwenke, and Laura Elgeti Part 3: Business to Business Customer Behavior Chapter 7: The Business to Business Buying Process: Models of Buyer Behavior Pete Naudé and Katayoun Zafari Chapter 8: The Transformation of Organizational Buying: From Centers to Systems Michael Ehret and Rotimi Olaniyan Chapter 9: Customer Experiences and Customer Journeys in Business to Business (B2B) Contexts Harald Brege, Lisa Lundin, and Daniel Kindström Chapter 10: Business to Business Experience Reengineering through Big Data: Optimizing Interactions and Digital Strategies Dimitrios P. Reklitis, Thomas Fotiadis, Damianos P. Sakas, Artemis G. Andreou, and Alkistis E. Papadopoulou Part 4: Business to Business Market Research Chapter 11: Digital transformation in Business to Business (B2B) Marketing Vasiliki Balaska, Ioannis Kansizoglou, Konstantinos A. Tsintotas, and Antonios Gasterators Chapter 12: Business to Business (B2B) Market Research Aikaterini Vassilikopoulou and Thomas Fotiadis Part 5: Business Customer Value Proposition Chapter 13: Fairness and Unfairness in Business Relationships: The Concepts, Its Dimensions, and Performance Outcomes Tobias Grossmann, Michael Kleinaltenkamp, and Andreas Eggert Chapter 14: Life Cycle Costing and Customer Value Analysis: Strategic Tools for Industrial Marketing Maja Arslanagic Kalajdzic Chapter 15: Just in Time and Other Inventory Strategies Dimitris Folinas, Dimitris Aidonis, Naoum Tsolakis, and Thomas Fotiadis Part 6: Market Segmentation and Positioning Chapter 16: Business to Business (B2B) Marketing Strategic Planning: Aligning Corporate Strategy and Business to Business Marketing Christina Öberg Chapter 17: Business to Business (B2B) Market Segmentation: A Strategic Integrative View on Decisions in the Segmentation Process Ann Højbjerg Clarke and Per Vagn Freytag Chapter 18: Business to Business (B2B) Target Market Selection Judy Zolkiewski, Jamie Burton, and Vicky M. Story Part 7: Product Innovation Chapter 19: Cross functional and Strategic Issues in Business to Business (B2B) Product Development Babu L. John Mariadoss and C. Anthony Di Benedetto Chapter 20: An Overview of Stage Gate® New Product Development Processes Jeffrey B. Schmidt, Kumar Sarangee, and C. Anthony Di Benedetto Chapter 21: Agile Product Development Kumar Sarangee, Jeffrey B. Schmidt, and C. Anthony Di Benedetto Chapter 22: Business to Business (B2B) Product Innovation Konstantinos Z. Vasileiou Chapter 23: Contextualizing Open Innovation and Coopetition in Business to Business Model Innovation: A Narrative Review Steven Pattinson, David M. Brown, and Nicole El Maalouf Part 8: Product Management Chapter 24: Risky Business: A Business to Business (B2B) Brand Management Review and Research Agenda Brian P. Brown, Susan M. Mudambi, and Kunal Swani Chapter 25: Packaging from the Standpoint of Marketing and Supply Chain Management Aggeliki Konstantoglou, Dimitris Folinas, Thomas Fotiadis, and Konstantinos Rotsios Part 9: Marketing Communications Chapter 26: Advertising in Business Markets Miriam Guenther and Peter Guenther Chapter 27: Business to Business Advertising Kostoula Margariti, Leonidas Hatzithomas, and Christina Boutsouki Chapter 28: Implementation of Customer Success Management through Modularization Grgo Vukovic, Markus Florian Seidel, and Selma Kadic Maglajlic Chapter 29: Business to business (B2B) Marketing: An Integrative Review of Four Conceptual Archetypes Josefin Wiik Part 10: Channels of Distribution Chapter 30: Business to Business Distributors Catherine Pardo and Sophie Michel Chapter 31: Digitalization and AI in Business to Business (B2B) Supply Chain Context Elviira Saarelma, Tommi Mahlamäki, and Aki Jääskeläinen Chapter 32: Exploring the Intellectual Foundations of Business to Business (B2) Marketing Channel Strategy and the Role of B2B Channel Members Herbert Kotzab Chapter 33: Distribution networks within the digital realm Dimitris Folinas, Rachel Argyropoulou, and Maria ARgyropoulou Part 11: New Trends Chapter 34: The Internet of Things: Reshaping Business to Business Marketing Relationships Christine Falkenreck and Ralf Wagner Chapter 35: Digital Marketing Methods in Blockchain Applications: A Systematic Review Nikolaos T. Giannakopoulos, Damianos P. Sakas, Thomas Fotiadis, Alkistis E. Papadopoulou, and Artemis G. Andreou Chapter 36: AI and Business to Business Marketing Paul Smith Chapter 37: Branding the Nation? Sustainability in Global Value Chains Peter Lund Thomsen
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