Draws on research conducted by The Picker/Commonwealth Program for Patient-Centered Care. This edition offers a research-based look at the experiences and needs of patients, and explores models of care that can make the experience of hospitalization more humane.
Draws on research conducted by The Picker/Commonwealth Program for Patient-Centered Care. This edition offers a research-based look at the experiences and needs of patients, and explores models of care that can make the experience of hospitalization more humane.
MARGARET GERTEIS is an associate of the Picker/Commonwealth Program for Patient-Centered Care. SUSAN EDGMAN-LEVITAN is associate director and program manager of the Picker/Commonwealth Program. JENNIFER DALEY is assistant professor of medicine at Harvard University. THOMAS L. DELBANCO is director of the Division of General Medicine and Primary Care at Boston's Beth Israel Hospital and director of the Picker/Commonwealth Program.
Inhaltsangabe
Preface The Editors Other Contributors 1 Introduction: Medicine and Health from the Patient's Perspective 1 2 Treating Patients as Individuals 19 3 Coordinating Care and Integrating Services 45 4 Overcoming the Barrier of Words 72 5 Innovations in Patient-Centered Education 96 6 Enhancing Physical Comfort 119 7 Providing Effective Emotional Support 154 8 Involving and Supporting Family and Friends 178 9 Facilitating the Transition Out of the Hospital 204 10 Culture, Leadership, and Service in the Patient-Centered Hospital 227 11 Promoting the Doctor's Involvement in Care 260 12 Rebuilding Public Trust and Confidence 280 Afterword 299 Name Index 301 Subject Index 311
Preface The Editors Other Contributors 1 Introduction: Medicine and Health from the Patient's Perspective 1 2 Treating Patients as Individuals 19 3 Coordinating Care and Integrating Services 45 4 Overcoming the Barrier of Words 72 5 Innovations in Patient-Centered Education 96 6 Enhancing Physical Comfort 119 7 Providing Effective Emotional Support 154 8 Involving and Supporting Family and Friends 178 9 Facilitating the Transition Out of the Hospital 204 10 Culture, Leadership, and Service in the Patient-Centered Hospital 227 11 Promoting the Doctor's Involvement in Care 260 12 Rebuilding Public Trust and Confidence 280 Afterword 299 Name Index 301 Subject Index 311
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