Laurence Minsky, Susan Westwater, Scot Westwater
Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
Laurence Minsky, Susan Westwater, Scot Westwater
Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
- Broschiertes Buch
- Merkliste
- Auf die Merkliste
- Bewerten Bewerten
- Teilen
- Produkt teilen
- Produkterinnerung
- Produkterinnerung
Voice Marketing is filled with real-world examples and behind-the-scenes stories, grounded in research-based theory and clear-eyed practice on how to use conversational AI. The ideas are immediately implementable, so marketers can get the most out of voice right from the start.
Andere Kunden interessierten sich auch für
- Michael TuggleThe Voice Of The Underdog: How Challenger Brands Create Distinction By Thinking Culture First15,99 €
- Sally MabelleThe Voice of Leadership20,99 €
- Terre ShortThe Words We Choose20,99 €
- Anne M. CooperSilverComm37,99 €
- Johanna M. LockhartMaximize Your School Marketing36,99 €
- Johanna M. LockhartFundamentals of School Marketing38,99 €
- Tammy EzerI Love My Agency21,99 €
-
-
-
Voice Marketing is filled with real-world examples and behind-the-scenes stories, grounded in research-based theory and clear-eyed practice on how to use conversational AI. The ideas are immediately implementable, so marketers can get the most out of voice right from the start.
Produktdetails
- Produktdetails
- Verlag: Rowman & Littlefield Publishers
- Seitenzahl: 218
- Erscheinungstermin: 27. Juli 2023
- Englisch
- Abmessung: 254mm x 178mm x 12mm
- Gewicht: 420g
- ISBN-13: 9781538155400
- ISBN-10: 1538155400
- Artikelnr.: 67863498
- Herstellerkennzeichnung
- Libri GmbH
- Europaallee 1
- 36244 Bad Hersfeld
- gpsr@libri.de
- Verlag: Rowman & Littlefield Publishers
- Seitenzahl: 218
- Erscheinungstermin: 27. Juli 2023
- Englisch
- Abmessung: 254mm x 178mm x 12mm
- Gewicht: 420g
- ISBN-13: 9781538155400
- ISBN-10: 1538155400
- Artikelnr.: 67863498
- Herstellerkennzeichnung
- Libri GmbH
- Europaallee 1
- 36244 Bad Hersfeld
- gpsr@libri.de
Laurence Minsky is renowned in professional and academic circles for his strategic and creative leadership and expertise in brand development; brand activation; channel communications; content marketing, digital, direct response, and social media marketing, local store marketing, new product development, and more.He is also known for developing the effective award-winning cross-channel solutions that boost marketing ROI.Laurence currently serves as professor in the School of Business and Entrepreneurship, Columbia College Chicago and as a strategic and creative marketing consultant serving ad agencies, corporations, design firms, and nonprofits across the globe.He is also the co-author of Voice Marketing: Harnessing the Power Conversational AI to Drive Customer Engagement (Rowman & Littlefield 2023); Global Brand Management: A Guide to Developing, Building & Managing an International Brand (Kogan Page 2019); Audio Branding: Using Sound to Build Your Brand (Kogan Page 2017); and The Activation Imperative: How to Build Brands and Business by Inspiring Action (Rowman & Littlefield, 2017); executive editor of The Get A Job Workshop: How to Find Your Way to a Creative Career in Advertising, Branding, Collateral, Digital, Experiential & More (Copy Workshop, 2013); the author of How to Succeed in Advertising When All You Have Is Talent Second Edition (Copy Workshop 2007) and Advertising Under One Hour (Under One Hour LLC 2-18), and a contributor to Advertising and the Business of Brands Media Revolution Edition (Copy Workshop 2009).As an industry thought-leader, he has been published by The Harvard Business Review, The European Business Review, MarketingProfs, Journal of Healthcare Management Standards, and others, and has been quoted in the New York Times, CNN Business, Chicago Tribune, Chicago Sun-Times, San Diego Union Tribune, The Telegraph, Exame (Brazil's largest business and economics magazine), Shopify's blog, Racked, Wallet Hub, The Financial Brand, Crain's Chicago Business, and many more.Laurence has also presented at Chicago Ideas Week, The Voice Summit, RelativityFest (twice), Here Are All the Black People (The One Club Multicultural Career Fair offered as part of Advertising Week), The National Association of Mutual Insurance Companies (NAMIC), The National Guild for Community Arts Education, The American Marketing Association Chicago BrandSmart Conference (twice), The Direct Marketing Association of Kansas City, and many others. He is also contracted by the ANA (Association of National Advertisers) to provide training to their member organizations on an as- needed basis.His agency experience includes a tenure at Frankel (now Arc Worldwide) and engagements with more than 25 other agencies as a consultant, including 141 Worldwide (now the Chicago office of Ogilvy), Brand Action, DiSanti Hicks, Draft Worldwide (now FCB), IDM Brand, March Marketing, Marketing for Wellness, Slack and Company, VSA Partners, and more. And, he's created strategic communications solutions for many blue-chip clients, including AARP, Laila Ali, Amazon, Ambius, AON, Bay Valley Foods (various brands), Beltone, Black & Decker Spacemaker, Bristol-Myers Squibb, Coca-Cola Products, Connie's Pizza, DTE Energy, Encyclopaedia Britannica, Fleetwood Homes, Frito-Lay, George Foreman Products, GE, Google, Kraft Foods, The Lakeside Collection, Lamin-Art, Mayo Medical Laboratories (Mayo Clinic), McDonald's, MetLife, Midtown Athletic Clubs, Motorola, PetSmart, Sleep Number, Spacelabs Healthcare, Taiwan External Trade Development Council (TAITRA), True Value, Unilever, United Airlines, United States Postal Service, VA/the US Department of Veteran Affairs, Veterans Florida, Vita Foods, Westinghouse, and many others.An award-winning creative with more than 125 industry accolades to date, Laurence has served on the juries of many leading industry award shows, including Lürzer's International Archive 200 Best Digital Artists Wor
Foreword by Philip Kotler
Chapter 1: Marketing over Voice Applications
Guest Perspective 1: The Marketing Industry is Up Next for AI Disruption,
by Paul Roetzer, AI Marketing Institute
Guest Perspective 2: The Google Voice Landscape, by Danny Bernstein,
formerly of Google
Extended Case Study: Nike & Reebok New Product Introductions
Chapter 2: Branding in a Voice-First World
Guest Perspective 1: Why Brands Have a Crucial Role to Play in Our
Voice-Activated Digital Future, by David Roth, The Store - WPP, BrandZ, and
BAV Group
Guest Perspective 2: Deviating from General Purpose Assistants: Custom
Intelligent Voice Assistants, by Jason Fields, Voicify
Extended Case Study: General Mills Lucky Charms Brand Building
Chapter 3: Audio Branding and Its Importance
Guest Perspective 1: The Science of Voice Branding, by Charles Spence,
Oxford University
Guest Perspective 2: Black Voices Matter: The Quest for Sonic Diversity, by
Steve Keller, Studio Resonate, SXM Media
Extended Case Study: McDonald's UK Mobile Voice Ordering
Chapter 4: Understanding the Audience for Voice
Guest Perspective: Algorithmic Bias in Audio AI, by Kalinda Ukanwa,
University of Southern California
Extended Case Study: Butterball Turkey Voice Hotline
Chapter 5: Data Privacy and Ethical Considerations
Guest Perspective: Trust: The Essential Element for the Growth of Voice
Assistance, by John Stein, the Open Voice Network
Extended Case Study: Sony Hand Wash Tunes Help Families Fight COVID 19
Chapter 6: Goals and KPIs for Voice Marketing
Guest Perspective: Some Notes on Recent Voice Research: Listen to the
Second Voice, by Michael Brazeal, Roosevelt University
Extended Case Study: Allstate Customer Care
Chapter 7: Developing Marketing Content for Voice
Guest Perspective: Content That Keeps Them Coming Back, by Sarah Andrew
Wilson, Matchbox.io
Extended Case Study: Dominos
Chapter 8: The Advantage of Marketing the Voice Experience
Guest Perspective 1: Build It and They Won't Come: Shout It from the
Rooftops and They Will, by James Poulter and Suze Cooper, Vixen Labs,
Guest Perspective 2: Beyond the Smart Speaker, Roger Kibbe, North America
Bixby Labs, Samsung Research Americas
Extended Case Study: Using Your Voice to Share a Coke
Chapter 9: Analyzing, Maintaining, and Refining a Voice Strategy
Guest Perspective: Voice Analytics: Getting from Learning to Real World
Value, by Romina Pankoke, Vixen Labs and Women in Voice
Extended Case Study: Finish Dishwasher Pro Detergent
Chapter 10: Voice Implementations Across Industries
Automotive Perspective: Industry Implications of Voice: Opportunities of
Voice Apps in the Car, by Shyamala Prayaga, formerly of Ford Motor Company
Banking, Finance & Insurance Perspective: Improving the Customer Experience
While Improving Operations, Robin Keira, Digitalscouting
Entertainment Perspective: Entertainment, Entertainment Marketing and Voice
Tech, Donald Buckley Treehouse and (previously)Warner Bros.
Healthcare Perspective: Supporting Post Op Patients, by Sirish Kondabalu,
Orthobullets
Retail Perspective: The Effect That Voice Will Have on Retail, by Gwen
Morrison, WPP's Global Retail Practice and Candezant Advisory and Manolo
Almagro, Q Division
Extended Case Study: Mercedes Benz In-Care Experience
Chapter 11: Voice for Now and the Future
Glossary
Further Reading
Acknowledgments
About the Authors
Index
Chapter 1: Marketing over Voice Applications
Guest Perspective 1: The Marketing Industry is Up Next for AI Disruption,
by Paul Roetzer, AI Marketing Institute
Guest Perspective 2: The Google Voice Landscape, by Danny Bernstein,
formerly of Google
Extended Case Study: Nike & Reebok New Product Introductions
Chapter 2: Branding in a Voice-First World
Guest Perspective 1: Why Brands Have a Crucial Role to Play in Our
Voice-Activated Digital Future, by David Roth, The Store - WPP, BrandZ, and
BAV Group
Guest Perspective 2: Deviating from General Purpose Assistants: Custom
Intelligent Voice Assistants, by Jason Fields, Voicify
Extended Case Study: General Mills Lucky Charms Brand Building
Chapter 3: Audio Branding and Its Importance
Guest Perspective 1: The Science of Voice Branding, by Charles Spence,
Oxford University
Guest Perspective 2: Black Voices Matter: The Quest for Sonic Diversity, by
Steve Keller, Studio Resonate, SXM Media
Extended Case Study: McDonald's UK Mobile Voice Ordering
Chapter 4: Understanding the Audience for Voice
Guest Perspective: Algorithmic Bias in Audio AI, by Kalinda Ukanwa,
University of Southern California
Extended Case Study: Butterball Turkey Voice Hotline
Chapter 5: Data Privacy and Ethical Considerations
Guest Perspective: Trust: The Essential Element for the Growth of Voice
Assistance, by John Stein, the Open Voice Network
Extended Case Study: Sony Hand Wash Tunes Help Families Fight COVID 19
Chapter 6: Goals and KPIs for Voice Marketing
Guest Perspective: Some Notes on Recent Voice Research: Listen to the
Second Voice, by Michael Brazeal, Roosevelt University
Extended Case Study: Allstate Customer Care
Chapter 7: Developing Marketing Content for Voice
Guest Perspective: Content That Keeps Them Coming Back, by Sarah Andrew
Wilson, Matchbox.io
Extended Case Study: Dominos
Chapter 8: The Advantage of Marketing the Voice Experience
Guest Perspective 1: Build It and They Won't Come: Shout It from the
Rooftops and They Will, by James Poulter and Suze Cooper, Vixen Labs,
Guest Perspective 2: Beyond the Smart Speaker, Roger Kibbe, North America
Bixby Labs, Samsung Research Americas
Extended Case Study: Using Your Voice to Share a Coke
Chapter 9: Analyzing, Maintaining, and Refining a Voice Strategy
Guest Perspective: Voice Analytics: Getting from Learning to Real World
Value, by Romina Pankoke, Vixen Labs and Women in Voice
Extended Case Study: Finish Dishwasher Pro Detergent
Chapter 10: Voice Implementations Across Industries
Automotive Perspective: Industry Implications of Voice: Opportunities of
Voice Apps in the Car, by Shyamala Prayaga, formerly of Ford Motor Company
Banking, Finance & Insurance Perspective: Improving the Customer Experience
While Improving Operations, Robin Keira, Digitalscouting
Entertainment Perspective: Entertainment, Entertainment Marketing and Voice
Tech, Donald Buckley Treehouse and (previously)Warner Bros.
Healthcare Perspective: Supporting Post Op Patients, by Sirish Kondabalu,
Orthobullets
Retail Perspective: The Effect That Voice Will Have on Retail, by Gwen
Morrison, WPP's Global Retail Practice and Candezant Advisory and Manolo
Almagro, Q Division
Extended Case Study: Mercedes Benz In-Care Experience
Chapter 11: Voice for Now and the Future
Glossary
Further Reading
Acknowledgments
About the Authors
Index
Foreword by Philip Kotler
Chapter 1: Marketing over Voice Applications
Guest Perspective 1: The Marketing Industry is Up Next for AI Disruption,
by Paul Roetzer, AI Marketing Institute
Guest Perspective 2: The Google Voice Landscape, by Danny Bernstein,
formerly of Google
Extended Case Study: Nike & Reebok New Product Introductions
Chapter 2: Branding in a Voice-First World
Guest Perspective 1: Why Brands Have a Crucial Role to Play in Our
Voice-Activated Digital Future, by David Roth, The Store - WPP, BrandZ, and
BAV Group
Guest Perspective 2: Deviating from General Purpose Assistants: Custom
Intelligent Voice Assistants, by Jason Fields, Voicify
Extended Case Study: General Mills Lucky Charms Brand Building
Chapter 3: Audio Branding and Its Importance
Guest Perspective 1: The Science of Voice Branding, by Charles Spence,
Oxford University
Guest Perspective 2: Black Voices Matter: The Quest for Sonic Diversity, by
Steve Keller, Studio Resonate, SXM Media
Extended Case Study: McDonald's UK Mobile Voice Ordering
Chapter 4: Understanding the Audience for Voice
Guest Perspective: Algorithmic Bias in Audio AI, by Kalinda Ukanwa,
University of Southern California
Extended Case Study: Butterball Turkey Voice Hotline
Chapter 5: Data Privacy and Ethical Considerations
Guest Perspective: Trust: The Essential Element for the Growth of Voice
Assistance, by John Stein, the Open Voice Network
Extended Case Study: Sony Hand Wash Tunes Help Families Fight COVID 19
Chapter 6: Goals and KPIs for Voice Marketing
Guest Perspective: Some Notes on Recent Voice Research: Listen to the
Second Voice, by Michael Brazeal, Roosevelt University
Extended Case Study: Allstate Customer Care
Chapter 7: Developing Marketing Content for Voice
Guest Perspective: Content That Keeps Them Coming Back, by Sarah Andrew
Wilson, Matchbox.io
Extended Case Study: Dominos
Chapter 8: The Advantage of Marketing the Voice Experience
Guest Perspective 1: Build It and They Won't Come: Shout It from the
Rooftops and They Will, by James Poulter and Suze Cooper, Vixen Labs,
Guest Perspective 2: Beyond the Smart Speaker, Roger Kibbe, North America
Bixby Labs, Samsung Research Americas
Extended Case Study: Using Your Voice to Share a Coke
Chapter 9: Analyzing, Maintaining, and Refining a Voice Strategy
Guest Perspective: Voice Analytics: Getting from Learning to Real World
Value, by Romina Pankoke, Vixen Labs and Women in Voice
Extended Case Study: Finish Dishwasher Pro Detergent
Chapter 10: Voice Implementations Across Industries
Automotive Perspective: Industry Implications of Voice: Opportunities of
Voice Apps in the Car, by Shyamala Prayaga, formerly of Ford Motor Company
Banking, Finance & Insurance Perspective: Improving the Customer Experience
While Improving Operations, Robin Keira, Digitalscouting
Entertainment Perspective: Entertainment, Entertainment Marketing and Voice
Tech, Donald Buckley Treehouse and (previously)Warner Bros.
Healthcare Perspective: Supporting Post Op Patients, by Sirish Kondabalu,
Orthobullets
Retail Perspective: The Effect That Voice Will Have on Retail, by Gwen
Morrison, WPP's Global Retail Practice and Candezant Advisory and Manolo
Almagro, Q Division
Extended Case Study: Mercedes Benz In-Care Experience
Chapter 11: Voice for Now and the Future
Glossary
Further Reading
Acknowledgments
About the Authors
Index
Chapter 1: Marketing over Voice Applications
Guest Perspective 1: The Marketing Industry is Up Next for AI Disruption,
by Paul Roetzer, AI Marketing Institute
Guest Perspective 2: The Google Voice Landscape, by Danny Bernstein,
formerly of Google
Extended Case Study: Nike & Reebok New Product Introductions
Chapter 2: Branding in a Voice-First World
Guest Perspective 1: Why Brands Have a Crucial Role to Play in Our
Voice-Activated Digital Future, by David Roth, The Store - WPP, BrandZ, and
BAV Group
Guest Perspective 2: Deviating from General Purpose Assistants: Custom
Intelligent Voice Assistants, by Jason Fields, Voicify
Extended Case Study: General Mills Lucky Charms Brand Building
Chapter 3: Audio Branding and Its Importance
Guest Perspective 1: The Science of Voice Branding, by Charles Spence,
Oxford University
Guest Perspective 2: Black Voices Matter: The Quest for Sonic Diversity, by
Steve Keller, Studio Resonate, SXM Media
Extended Case Study: McDonald's UK Mobile Voice Ordering
Chapter 4: Understanding the Audience for Voice
Guest Perspective: Algorithmic Bias in Audio AI, by Kalinda Ukanwa,
University of Southern California
Extended Case Study: Butterball Turkey Voice Hotline
Chapter 5: Data Privacy and Ethical Considerations
Guest Perspective: Trust: The Essential Element for the Growth of Voice
Assistance, by John Stein, the Open Voice Network
Extended Case Study: Sony Hand Wash Tunes Help Families Fight COVID 19
Chapter 6: Goals and KPIs for Voice Marketing
Guest Perspective: Some Notes on Recent Voice Research: Listen to the
Second Voice, by Michael Brazeal, Roosevelt University
Extended Case Study: Allstate Customer Care
Chapter 7: Developing Marketing Content for Voice
Guest Perspective: Content That Keeps Them Coming Back, by Sarah Andrew
Wilson, Matchbox.io
Extended Case Study: Dominos
Chapter 8: The Advantage of Marketing the Voice Experience
Guest Perspective 1: Build It and They Won't Come: Shout It from the
Rooftops and They Will, by James Poulter and Suze Cooper, Vixen Labs,
Guest Perspective 2: Beyond the Smart Speaker, Roger Kibbe, North America
Bixby Labs, Samsung Research Americas
Extended Case Study: Using Your Voice to Share a Coke
Chapter 9: Analyzing, Maintaining, and Refining a Voice Strategy
Guest Perspective: Voice Analytics: Getting from Learning to Real World
Value, by Romina Pankoke, Vixen Labs and Women in Voice
Extended Case Study: Finish Dishwasher Pro Detergent
Chapter 10: Voice Implementations Across Industries
Automotive Perspective: Industry Implications of Voice: Opportunities of
Voice Apps in the Car, by Shyamala Prayaga, formerly of Ford Motor Company
Banking, Finance & Insurance Perspective: Improving the Customer Experience
While Improving Operations, Robin Keira, Digitalscouting
Entertainment Perspective: Entertainment, Entertainment Marketing and Voice
Tech, Donald Buckley Treehouse and (previously)Warner Bros.
Healthcare Perspective: Supporting Post Op Patients, by Sirish Kondabalu,
Orthobullets
Retail Perspective: The Effect That Voice Will Have on Retail, by Gwen
Morrison, WPP's Global Retail Practice and Candezant Advisory and Manolo
Almagro, Q Division
Extended Case Study: Mercedes Benz In-Care Experience
Chapter 11: Voice for Now and the Future
Glossary
Further Reading
Acknowledgments
About the Authors
Index