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This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations-whether in the boardroom, in your community, or at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration-whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streetsof Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration-whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streetsof Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI's lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
Former FBI Hostage Negotiator Chris Voss has few equals when it comes to high stakes negotiations. Whether for your business or your personal life, his techniques work." - Joe Navarro, FBI Special Agent (Ret.) and author of the international bestseller, What Every Body is Saying
Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book -one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator - someone who couldn't take no for an answer - which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want. - -Daniel H. Pink, author of To Sell Is Human and Drive -Daniel H. Pink, author of To Sell Is Human and Drive Daniel H. Pink, author of To Sell Is Human and Drive
This book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home. - Adam Grant, author of Originals and Give and Take
Voss reveals everything you need to know about negotiating for success... It's the next leap forward for those who memorized Fisher and Ury's classic Getting to Yes. - Booklist
Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. - Publishers Weekly
"Your business-basically your entire life-comes down to your performance in crucial conversations, and these tools will give you the edge you need... It's required reading for my employees because I use the lessons in this book every single day, and I want them to, too." - Jason McCarthy, CEO of Goruck
"Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between." - Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast
"It's rare that a book is so gripping and entertaining while still being actionable and applicable." - Inc.
"A business book you won't be able to put down." - Fortune
Chris Voss's NEVER SPLIT THE DIFFERENCE is a different kind of business book -one that emphasizes the importance of emotional intelligence without sacrificing deal-making power. It comes from the pen of a former hostage negotiator - someone who couldn't take no for an answer - which makes it fascinating reading. But it's also eminently practical. In these pages, you will find the techniques for getting the deal you want. - -Daniel H. Pink, author of To Sell Is Human and Drive -Daniel H. Pink, author of To Sell Is Human and Drive Daniel H. Pink, author of To Sell Is Human and Drive
This book blew my mind. It's a riveting read, full of instantly actionable advice-not just for high-stakes situations, but also for handling everyday conflicts at work and at home. - Adam Grant, author of Originals and Give and Take
Voss reveals everything you need to know about negotiating for success... It's the next leap forward for those who memorized Fisher and Ury's classic Getting to Yes. - Booklist
Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations. - Publishers Weekly
"Your business-basically your entire life-comes down to your performance in crucial conversations, and these tools will give you the edge you need... It's required reading for my employees because I use the lessons in this book every single day, and I want them to, too." - Jason McCarthy, CEO of Goruck
"Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between." - Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast
"It's rare that a book is so gripping and entertaining while still being actionable and applicable." - Inc.
"A business book you won't be able to put down." - Fortune