Exhibits Preface Chapter 1: Introduction The Research Question The Meaning of Culture in this Study Webs of Resistance-Meaning Behind the Title of this Book The Case Research Approach and Assumption Ethnographic Authority The Organization of the Book Chapter 2: Culture, TQM and Poland Culture Total Quality Management Poland Chapter 3: Concentric Circles of Polish Life The Country The Community The Company Chapter 4: Research Design and Methods Research Design: Choosing Ethnography as Method Data Collection Methods Data Analysis The Ethnographic Tale Chapter 5: Social Organization Spies with Television Sets Influences on Social Organization Cultural Values and Assumptions Chapter 6: Patterns of Shared Mindsets Insecurity and Instability Trust Distrust of Government Distrust Within the Community Distrust Within the Organization Responsibility Individualism and Collectivism The Struggle between Opposing Cultural Tendencies Summary-Patterns of Shared Mindsets Chapter 7: Resistance to Change The Quality Director and The Direction of Quality Influences on The TQM Philosophy TQM Values and Assumptions TQM at the Lockem Factory Summary Conflicting Values Chapter 8: Conclusion Contributions Implication: Fatalism Interpretation? Reflections on the Process-Field Study Abroad Endnotes Appendices A. Company Data B. Research Protocol C. The Researcher as Instrument D. Information Trust Question F. Quality Wheel References Index
Exhibits Preface Chapter 1: Introduction The Research Question The Meaning of Culture in this Study Webs of Resistance-Meaning Behind the Title of this Book The Case Research Approach and Assumption Ethnographic Authority The Organization of the Book Chapter 2: Culture, TQM and Poland Culture Total Quality Management Poland Chapter 3: Concentric Circles of Polish Life The Country The Community The Company Chapter 4: Research Design and Methods Research Design: Choosing Ethnography as Method Data Collection Methods Data Analysis The Ethnographic Tale Chapter 5: Social Organization Spies with Television Sets Influences on Social Organization Cultural Values and Assumptions Chapter 6: Patterns of Shared Mindsets Insecurity and Instability Trust Distrust of Government Distrust Within the Community Distrust Within the Organization Responsibility Individualism and Collectivism The Struggle between Opposing Cultural Tendencies Summary-Patterns of Shared Mindsets Chapter 7: Resistance to Change The Quality Director and The Direction of Quality Influences on The TQM Philosophy TQM Values and Assumptions TQM at the Lockem Factory Summary Conflicting Values Chapter 8: Conclusion Contributions Implication: Fatalism Interpretation? Reflections on the Process-Field Study Abroad Endnotes Appendices A. Company Data B. Research Protocol C. The Researcher as Instrument D. Information Trust Question F. Quality Wheel References Index
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