Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone. During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If...? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may…mehr
Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone. During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If...? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge. What To Do If...? is divided into five sections, each of which has seven questions. With sections on personal development, communication, collaboration, leadership and difficult conversations, the book is packed with actionable advice and proven strategies to help you navigate the challenges of work life with confidence and aplomb.
Anne-Maartje Oud is founder and CEO of The Behaviour Company, an Amsterdam-based consultancy that customises personal development programmes for companies and organizations worldwide. She has worked with non-profit social organizations as well as some of the world's most prominent Fortune 500 companies. With over twenty years of experience, she is considered one of the world's leading experts in the field of workplace behaviour.
Inhaltsangabe
Chapter 00: Introduction Section ONE: Self development; Chapter 01: What to do if I want to change my behaviour?; Chapter 02: What to do if I want to enhance my introspection?; Chapter 03: What to do if I need to meet a deadline/enhance my self discipline?; Chapter 04: What to do if I want to enhance my self presentation?; Chapter 05: What to do if I want to boost my confidence?; Chapter 06: What to do if I want to practise new behaviour and stay true to myself?; Chapter 07: What to do if I want to get out of my comfort zone?; Section TWO: Communication; Chapter 08: What to do if I don't know where to put my hands in a presentation?; Chapter 09: What to do if I have to prepare for a presentation?; Chapter 10: What to do if I'm nervous for a presentation?; Chapter 11: What to do if I need to attend a networking meeting?; Chapter 12: What to do if I am looking for the most significant nonverbal cues?; Chapter 13: What to do if I want to have effective conversations?; Chapter 14: What to do if I want to become better at online meetings?; Section THREE: Working with Others; Chapter 14: What to do if I want to give feedback to my colleague?; Chapter 15: What to do if I want to become better at observing others?; Chapter 16: What to do if I want to connect with coworkers?; Chapter 17: What to do if someone is belittling me?; Chapter 18: What to do if your colleague or employee keeps making excuses?; Chapter 19: What to do if someone doesn't respond?; Chapter 20: What to do if I want to become a better listener?; Section FOUR: Leadership; Chapter 21: What to do if you are starting a new job as a leader?; Chapter 22: What to do if I need to conduct a meeting?; Chapter 23: What to do if I want to be more approachable?; Chapter 24: What to do if I people don't want to participate?; Chapter 25: What to do if people don't do what they are supposed to do?; Chapter 26: What to do if I want to become a more trustworthy leader?; Chapter 27: What to do if you're leading a diverse team with different needs, preferences, and cultural backgrounds?; Section FIVE: Difficult Conversations; Chapter 28: What to do if I am looking to distinguish the ten most significant nonverbal cues in a difficult conversation?; Chapter 29: What to do if someone is crying?; Chapter 30: What to do if someone is angry with me?; Chapter 31: What to do if I don't want to hire toxic people?; Chapter 32: What to do if I work with someone who has narcissistic traits?; Chapter 33: What to do if I work with a colleague with paranoid traits?; Chapter 34: What to do if I work with a colleague who is emotionally unstable?;
Chapter 00: Introduction Section ONE: Self development; Chapter 01: What to do if I want to change my behaviour?; Chapter 02: What to do if I want to enhance my introspection?; Chapter 03: What to do if I need to meet a deadline/enhance my self discipline?; Chapter 04: What to do if I want to enhance my self presentation?; Chapter 05: What to do if I want to boost my confidence?; Chapter 06: What to do if I want to practise new behaviour and stay true to myself?; Chapter 07: What to do if I want to get out of my comfort zone?; Section TWO: Communication; Chapter 08: What to do if I don't know where to put my hands in a presentation?; Chapter 09: What to do if I have to prepare for a presentation?; Chapter 10: What to do if I'm nervous for a presentation?; Chapter 11: What to do if I need to attend a networking meeting?; Chapter 12: What to do if I am looking for the most significant nonverbal cues?; Chapter 13: What to do if I want to have effective conversations?; Chapter 14: What to do if I want to become better at online meetings?; Section THREE: Working with Others; Chapter 14: What to do if I want to give feedback to my colleague?; Chapter 15: What to do if I want to become better at observing others?; Chapter 16: What to do if I want to connect with coworkers?; Chapter 17: What to do if someone is belittling me?; Chapter 18: What to do if your colleague or employee keeps making excuses?; Chapter 19: What to do if someone doesn't respond?; Chapter 20: What to do if I want to become a better listener?; Section FOUR: Leadership; Chapter 21: What to do if you are starting a new job as a leader?; Chapter 22: What to do if I need to conduct a meeting?; Chapter 23: What to do if I want to be more approachable?; Chapter 24: What to do if I people don't want to participate?; Chapter 25: What to do if people don't do what they are supposed to do?; Chapter 26: What to do if I want to become a more trustworthy leader?; Chapter 27: What to do if you're leading a diverse team with different needs, preferences, and cultural backgrounds?; Section FIVE: Difficult Conversations; Chapter 28: What to do if I am looking to distinguish the ten most significant nonverbal cues in a difficult conversation?; Chapter 29: What to do if someone is crying?; Chapter 30: What to do if someone is angry with me?; Chapter 31: What to do if I don't want to hire toxic people?; Chapter 32: What to do if I work with someone who has narcissistic traits?; Chapter 33: What to do if I work with a colleague with paranoid traits?; Chapter 34: What to do if I work with a colleague who is emotionally unstable?;
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