Laurie L. CharlésWhen the Shooting Stopped
Crisis Negotiation and Critical Incident Change
Laurie L. Charlés is assistant professor of family therapy at University of Massachusetts, Boston, and author of Intimate Colonialism: Head, Heart, and Body in West African Development Work.
Chapter 1 Introduction: A Systemic View of Crisis Negotiation Chapter 2 Origins in the Field
Police Standoffs in the 1970s
First Hostage Negotiation Unit
Hostage Negotiation as a Professional Responsibility Chapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing
Who Makes an Ideal Crisis Negotiator
Rethinking the Relationship with the Hostage Taker
Utilizing Psychological Theory
Creating a Climate for Conversation
Approaching the Conver Chapter 4 Categorizing Hostage Takers according to Individual Characteristics
Appreciating the Limits of Categories
Considering the Contextual Circumstances of an Incident
Valuing Communication Skills
Using Active Listening with Hostage Takers Chapter 5 Elements of a Typical Crisis Negotiation Incident
First Response at the Scene
Making Contact
Coordination the Negotiation Team
SWAT involvement
Mental Health Consultation
Third Party Intermediaries
Dynamic Inactivity
The Stockholm Syndrome
Discus Chapter 6 Research on Crisis Negotiation
The Potential for Paradox
Studying Aspects of "Face"
Uncovering Emotion and Affect
Exploring the Developing Relationship
Discourse Analysis of a Successful Crisis Negotiation
Combining Methods (Discourse Analysis
Ethn
