World-Class Telecommunications Service - Ward, Ellen
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Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.

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Produktbeschreibung
Examines the underlying processes behind telecommunications service department. This guide shows how to successfully build, organize and manage a service within an organization and describes the two critical phases of telecommunications product development--the product and service delivery levels--and shows how they work together to form a finely tuned communications service.
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Autorenporträt
Currently a private consultant, Ellen Ward has been in the information services and communications industry for nearly 20 years, and has been actively involved in numerous aspects of telecommunications, from operations and systems analysis, to marketing, planning, and product development. Ms. Ward has managed the development and introduction of several advanced services for some of the leading service provider organizations.