Andrew Griffiths

101 Ways to Really Satisfy Your Customers (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The modern consumer is more demanding and better informed than ever before - they are aware that they have a choice and that competition for their custom is fierce. But costs can only go so low, meaning there is only one area left in which to beat the competition - customer service. "101 Ways to Really Satisfy Your Customers" is packed with practical tips to help you deliver excellent customer service - ensuring existing customers remain loyal, and new customers will flock through your doors. It also provides insights into understanding and identifying what customers expect, allowing your business to exceed these expectations and reap the rewards.

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Produktdetails

• Verlag: Allen & Unwin
• Seitenzahl: 256
• Erscheinungstermin: 1. August 2006
• Englisch
• ISBN-13: 9781741760576
• Artikelnr.: 37970443

Autorenporträt

Andrew Griffiths has been a small business owner for over 20 years. He runs a successful marketing company, The Marketing Professionals, and provides practical advice and solutions to both large corporations and small business operators.