Robert C. Camp

Benchmarking (eBook, PDF)

The Search for Industry Best Practices that Lead to Superior Performance

• Format: PDF

Produktbeschreibung

Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 320
• Erscheinungstermin: 1. November 2024
• Englisch
• ISBN-13: 9781040286982
• Artikelnr.: 72270891

Autorenporträt

Robert C. Camp

Inhaltsangabe

Introduction Why Benchmark? What to Benchmark Identifying Comparative Companies (Benchmarking Partners) Data Collection Methods Determining the Current Competitive Gap Projecting Future Performance Levels Communicating Benchmark Findings Establishing Functional Goals Developing Action Plans Implementing Specific Actions and Monitoring Progress Recalibrating Beyond Benchmarking