Best Practices in Access Services (eBook, PDF)

Redaktion: Driscoll, Lori L.; Mitchell, W. Bede

• Format: PDF

Produktbeschreibung

Access Services departments in libraries have become highly complex organizations responsible for a broad range of functions, often including circulation, reserves, interlibrary lending and borrowing, document delivery, stacks maintenance, building security, photocopying, and providing general patron assistance. This book offers effective solutions to familiar problems, fresh ideas for responding to patron needs, and informed speculation on new trends and issues facing access services departments.

This book was originally published as a special issue of the Journal of Access Services.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 390
• Erscheinungstermin: 11. Juni 2014
• Englisch
• ISBN-13: 9781317976738
• Artikelnr.: 58399683

Autorenporträt

Lori L. Driscoll has been Associate University Librarian and Chair of Access Services at the University of Florida Smathers Libraries since November of 2001. She has been a presenter and panellist on topics related to library technology and copyright at a variety of national conferences in addition to publishing articles of interest to the field of Access Services. W. Bede Mitchell has served as Dean of the Library and University Librarian at Georgia Southern University since August of 1999. He served as the 2007-2008 president of the Library Administration and Management Association.

Inhaltsangabe

EVOLVING LIBRARIES
1. Reflections on Academic Libraries in the 21st Century
2. People First: A New Zealand Approach to Staff
Structure and Service
3. Mildly Delirious Libraries: Transforming your Library from Top to Bottom
4. The New Academic Library and Student Services
5. An Evaluation of Selected ASERL Web Pages: "Best Practices" for Serving Distance Learners
6. Video Reference and the Library Kiosk: Experimentation and Evaluation
7. Totem Kiosk
Not Just for the Hotel Lobby
8. Copy That! Reaping the Potential Benefits from Incorporating a Copy Center within Access Services
9. 24-Hour Service at Georgia Southern University: 1989-2007
10. ALI-A Digital Archive of DAISY Books
STAFF DEVELOPMENT
11. Retraining is Draining: Motivating Student Employees to High Performance and Longevity
12. Improving Circulation Services Through Staff Involvement
13. Great Service Pays: A Model for Service Delivery in an Academic Music Library
14. ALOHA to New Learning: Uniting Student and Career Staff Through Training
15. Student Workers: Cross Training in the Academic Environment
16. Stacks Tour Project Presents Staff Development Opportunity
COLLECTION MAINTENANCE
17. Lean Thinking in Libraries: A Case Study on Improving Shelving Turnaround
18. Phantom Use: Quantifying In-Library Browsing of Circulating Materials
19. Managing Lost and Missing Books
EQUIPMENT CIRCULATION
20. Circulation on the Go-Implementing Wireless Laptop Circulation in a State University Academic Library
21. Laptop Circulation at Eastern Washington University
22. Beyond "Classroom" Technology: The Equipment Circulation Program at Rasmuson Library
University of Alaska Fairbanks
23. Computer Reservation System
COURSE RESERVES & COPYRIGHT
24. The Impossible Takes a Little Longer: Implementing a Copyright Policy for Electronic Reserves
25. Electronic Reserves
Copyright
and CMS Integration- Six Years Later
26. Tackling Copyright in the Digital Age: An Initiative of the University of Connecticut Libraries
27. Textbooks 101: Textbook Collection at the University of Minnesota
INTERLIBRARY LOAN & DOCUMENT DELIVERY
28. IFLA Guidelines for Best Practice for Interlibrary Loan and Document Delivery
29. Books-on-Demand Pilot Program: An Innovative "Patron-centric" Approach to Enhance the Library Collection
30. Having Java in the Library Doesn't Necessarily Require a Coffee Cart: Using an Object-Oriented Programming Language to Streamline Circulation Services for a Distance Education University
31. Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries
32. We Deliver! Randall Express Delivery Service
33. Delivering Library Services to Users: A Case Study of the Sooner Xpress Service at the University of Oklahoma
34. Document Delivery to a Cast of Thousands: Free Article Delivery Service at Indiana University
35. Web Sites for Best Practices