Bill Eddy, Rehana Jamal

BIFF for Lawyers and Law Offices (eBook, ePUB)

Your Guide to Respectful, Written Communication

• Format: ePub

Produktbeschreibung

This book provides a simple, proven method to help lawyers ethically respond to hostile communications, correct misinformation by others, and initiate productive correspondence. This method can be used by all law office personnel including paralegals, administrative assistants, receptionists, and others. "BIFF for Lawyers and Law Offices" provides 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. This method will help lawyers'' communication be brief, informative, friendly, and firm (BIFF).The BIFF method can also be taught to clients to help them write friendly and concise responses in their legal cases, which saves lawyers time and reduces the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients, and clients'' family members to use the BIFF method with ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used to make verbal conversations more efficient and respectful. Each sample scenario in the book provides a hostile correspondence received by a lawyer and/or staff member, followed by two possible responses: one that is BIFF-approved and one that is not. The book is divided into five sections: 1. Learning the BIFF Method2. Correspondence with Clients3. Correspondence with Colleagues4. Correspondence with Staff and Between Staff5. Coaching Staff and Clients in the BIFF Method

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Produktdetails

• Verlag: Unhooked Books
• Seitenzahl: 218
• Erscheinungstermin: 2. Januar 2024
• Englisch
• ISBN-13: 9781950057405
• Artikelnr.: 69550947

Autorenporträt

REHANA JAMAL is a conflict resolution specialist, mediator, and lawyer. She has always been fascinated by the way in which people interact, particularly in the way they communicate and navigate difficult conversations. This led her to pursue an undergraduate degree in psychology and, thereafter, a career in law and conflict resolution. Part of her work is to create and implement conflict resolution programs in schools and help reimagine a world where communities integrate conflict resolution as a guiding principle. Rehana holds an LL.M. in dispute resolution from Pepperdine Law School, a J.D. from Cardozo School of Law, and is a member of the New York State Bar. Her B.A. is in psychology from Barnard College, Columbia University. She has tremendous experience and passion working with people from different cultural, sociopolitical, and economic backgrounds.

Inhaltsangabe

Introduction 
Part 1: Learning the BIFF Method
1. Blamespeak and High-Conflict Personalities
2. The BIFF Method: Brief, Informative, Friendly, and Firm
3. The Quick-and-Simple BIFF Checker
Part 2: Correspondence with Clients
4. Responding to Upset Clients
5. Initiating Difficult Issues with a Client
6. Communicating with Family Members of a Client
7. Communicating with a Nonresponsive Client
8. Terminating a Relationship with a Client
9. Website Contacts and Potential Client Inquiries
10. Mediation Clients, Refund Issues, and Copying Issues
Part 3: Correspondence with Colleagues
11. Responding to Hostile Opposing Counsel on Minor Issues
12. Responding to Hostile Opposing Counsel on Major Issues
13. Initiating Difficult Issues with Opposing Counsel
14. Communicating with Experts and Other Professionals
Part 4: Correspondence with Staff and Be tween Staff
15. Responding to Staff Issues and Complaints
16. Initiating Difficult Issues with Staff
17. Staff-to-Staff Communication and Conflicts
18. Correspondence with Court Staff
Part 5: Coaching Staff and Clients in Using the BIFF Method
19. Teaching the Ten Questions
20. It’s Up to You
Appendix A: Incivility and How To Stop It
Appendix B: Sample Situations and BIFF Responses