Bullies, Tyrants, and Impossible People (eBook, ePUB) - Shapiro, Ronald M.; Jankowski, Mark A.; Dale, James M.
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The impossible people who make life's journey so difficult are everywhereat the office, in restaurants, on airplanes, living next door, members of your own family. They're . . . • your nothing is ever good enough boss • the no price is ever low enough client • the next-door neighbor who redefines the meaning of paranoia • the maître d' who looks through you as if you don't exist • the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you Ron Shapiro and Mark Jankowski give you a simple and highly…mehr

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Produktbeschreibung
The impossible people who make life's journey so difficult are everywhereat the office, in restaurants, on airplanes, living next door, members of your own family. They're . . . • your nothing is ever good enough boss • the no price is ever low enough client • the next-door neighbor who redefines the meaning of paranoia • the maître d' who looks through you as if you don't exist • the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than you Ron Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and moreN.I.C.E. Their system shows you how to neutralize your emotions so you don't just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you're facingthe situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you'll learn how to shape the outcome by controlling the encounter and, finally, how to get unstuck by exploring your options. Using colorful stories from all walks of life He called me the scum of the earth and it went downhill from there, First, lock all your vendors in a small room, and The boss from hellthe authors bring their lessons to life, from business life to family life.

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Autorenporträt
Ronald M. Shapiro was called one of baseball's most respected agent-attorneys by USA Today. He has advised an array of corporate and political leaders, helped settle a major symphony orchestra strike, diffused racial tension in a metropolitan police department, and found solutions to major league baseball's owner-player and umpire conflicts. Mark A. Jankowski has lectured on negotiation and dispute resolution at Johns Hopkins University and the Wharton School. He has worked with some of America's leading businesses, including GenRe (a Berkshire Hathaway company), Gillette, MBNA America, and Black & Decker. Ron Shapiro and Mark Jankowski are the coauthors of The Power of Nice: How to Negotiate So Everyone WinsEspecially You, and founders of the Shapiro Negotiations Institute.