John Jeston

Business Process Management (eBook, PDF)

Practical Guidelines to Successful Implementations

• Format: PDF

Produktbeschreibung

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM's interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines.

This thoroughly revised and updated fifth edition includes:

• Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes.
• New and revised content on sustainable processes in BPM.
• Expanded material on process automation and new technologies, including AI.
• New and revised international case studies and practical examples.
• A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking.

Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.

The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 632
• Erscheinungstermin: 23. Mai 2022
• Englisch
• ISBN-13: 9781000598827
• Artikelnr.: 63754732

Autorenporträt

John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.

Inhaltsangabe

Part I. Frequently asked questions Chapter 1. What is business process
management? Chapter 2. How can we demystify business process management?
Chapter 3. Who should be involved in BPM, and the critical success factors
Chapter 4. When should you do BPM - What are the main drivers and triggers?
Chapter 5. How should you start BPM - Bottom-up or top-down? Chapter 6. Why
is it important to improve business processes before automating them?
Chapter 7. What are the technology components of BPM? Chapter 8. Should you
be customer-centric? Chapter 9. Why is determining BPM foundations a
critical first step? Chapter 10. Why do you need a structured approach to
implementing BPM? Part II. BPM - How do you do it? Chapter 11. 7FE
framework overview Chapter 12. Guidelines on how to use the 7FE framework
Chapter 13. Foundations phase Chapter 14. Enablement phase Chapter 15.
Launch phase Chapter 16. Understand phase Chapter 17. Innovate phase
Chapter 18. People phase Chapter 19. Develop phase Chapter 20. Implement
phase Chapter 21. Realize phase Chapter 22. Sustainability phase Chapter
23. Essentials introduction Chapter 24. Project management Chapter 25.
People change management Chapter 26. Leadership Chapter 27. Organizational
sustainability and performance management Part III. Introduction Chapter
28. Case studies from the USA, Asia and Europe Chapter 29. BPM maturity